Automotive Services Manager

Halfords; Bridgend; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive retailer in the UK is seeking an enthusiastic individual to engage with customers and deliver sales across services like Tyres, MOT and other car maintenance needs. You'll lead your team and enhance customer experience. Ideal candidates have strong rapport-building skills and experience in delivering customer service in a retail or automotive environment. Join now to be part of a growing success story!

Benefits

Store discount of 25% off most products

Up to 60% off garage bills at Autocentre

Discount on Breakdown Cover

Employee wellness programme

Life insurance

Cycle to Work scheme

Health Cash Plan

Sharesave scheme at a 20% discount

Qualifications

• Excellent rapport-building and communication skills.
• Experience delivering face-to-face customer service ideally in a retail or automotive environment.
• A track record of achieving exceptional results against sales targets.
• Experience supervising and coaching others.
• A keen interest in or experience working with motoring products/services.

Responsibilities

• Proactively engage with customers to build rapport and advise on products.
• Lead and support your team to deliver sales across Halfords group.
• Work with colleagues in Autocentre and Mobile Expert teams.
• Recommend solutions for customers' car maintenance needs.
• Ensure customers leave with what they want and need.

Skills

Rapport-building

Face-to-face customer service

Sales target achievement

Supervising and coaching others

Interest in motoring products/services

Job description

Overview

Do you have a passion for all things motoring? And a real knack with customers? This role will see you proactively engaging with customers, building rapport at pace, and advising on the products and services Halfords can provide to give them the best solution, ensuring that they leave not only with what they want, but also what they need.

You'll lead and support your team to deliver sales across the Halfords group through referrals of jobs such as Tyres, MOT and Services, as well as other car maintenance needs. Recommending the right solution for the customer is what this role is all about, whether we can fix it in the car park, at our local Autocentre or by arranging for our Halfords Mobile Expert van to fix it at the customer's home or work.

Brilliant at building relationships, you'll work with colleagues in our Autocentre and our Halfords Mobile Expert teams to deliver a seamless customer experience.

Responsibilities

• Excellent rapport-building and communication skills
• Experience of delivering great face to face customer service ideally in a retail sales or automotive based environment
• A track record of achieving exceptional results against sales targets, through converting conversations into opportunities
• Experience of supervising and coaching others
• A keen interest in or experience of working with motoring products / services

Rewards and Benefits

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 60% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Life insurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

About Halfords

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.