Automotive Service Advisor – Upsell & Customer Champion

Perfect Placement UK Ltd; Dudley; On-site; GBP 24,000 - 29,000; Full time

Job summary

A reputable automotive recruitment agency in Dudley is seeking a Customer-focused Service Advisor to provide exceptional service in their busy service department. The role requires effective communication with customers regarding service needs, and responsibilities include job card production, record updates, and preparing invoices. The ideal candidate will have prior experience in a Service Advisor role, strong upselling abilities, and proficiency in using dealership software. The salary on offer is up to £29,000 with an OTE of £34,000.

Benefits

Competitive salary package

Ongoing training and professional development

Supportive and friendly work environment

Opportunity for career growth

Staff discounts and other incentives

Qualifications

• Working experience within a Service Advisor role.
• Ability to upsell on service work and service plans.
• Customer focused and an excellent communicator.

Responsibilities

• Professionally communicate with customers about service and repair work.
• Produce job cards on in-house computer systems.
• Update customer and vehicle records.
• Prepare and complete invoices.
• Advise customers on estimated costs and timescales.

Skills

Customer Focused

Excellent Communication

Ability to Upsell

Familiarity with Motor Dealership Software

Job description

A reputable automotive recruitment agency in Dudley is seeking a Customer-focused Service Advisor to provide exceptional service in their busy service department. The role requires effective communication with customers regarding service needs, and responsibilities include job card production, record updates, and preparing invoices. The ideal candidate will have prior experience in a Service Advisor role, strong upselling abilities, and proficiency in using dealership software. The salary on offer is up to £29,000 with an OTE of £34,000.