Automotive Service Advisor – Surrey (Upsell & Customer Care)

The Solution Automotive Limited; Greater London; On-site; GBP 33,000 - 38,000; Full time

Job summary

A well-established family-owned franchised dealer in Surrey is looking for an experienced Service Advisor. You will be the first point of contact for customers, managing service and repair requests while delivering exceptional service. The position offers a competitive salary of £33,600 basic with £38,000 OTE uncapped, 22 days of holiday plus birthdays off, and opportunities for career growth within a supportive team environment.

Benefits

Company events

Company pension

CBS Car Scheme

Staff Discount

22 Days Holiday, plus birthday off

Qualifications

• Must have experience in a Service Advisor role, ideally in a franchised car dealership.
• Exceptional customer service skills required.
• Ability to efficiently manage customer repair requirements.

Responsibilities

• Act as the first point of contact for customers in Aftersales.
• Manage customer service and repair requests efficiently.
• Promote additional products and services while liaising with management.

Skills

Customer service skills

Experience in service and repair work

Upselling techniques

Job description

A well-established family-owned franchised dealer in Surrey is looking for an experienced Service Advisor. You will be the first point of contact for customers, managing service and repair requests while delivering exceptional service. The position offers a competitive salary of £33,600 basic with £38,000 OTE uncapped, 22 days of holiday plus birthdays off, and opportunities for career growth within a supportive team environment.