Automotive Service Advisor

Lookers plc; Brighton; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading automotive retailer in Brighton is seeking an experienced Service Advisor to join their Aftersales Team. The role involves booking services, advising customers, and managing high volumes of customer interactions. Excellent communication skills and a customer service ethos are essential, while previous experience with dealer systems like Kerridge or ADP is an advantage. Competitive salary up to £38,000 OTE is offered along with generous benefits and clear progression paths.

Benefits

Competitive salary

Generous benefits

Clear progression paths

Qualifications

• Exceptional communication skills are essential.
• Passion for customer service is necessary.
• Previous experience with dealer systems is an advantage.

Responsibilities

• Book services for customers.
• Advise customers on service options and processes.
• Manage high volumes of customer interactions in a busy environment.

Skills

Excellent communication skills

Customer service ethos

Experience with dealer management systems

Tools

Kerridge

ADP

Job description

Overview

A leading automotive retailer in Brighton is seeking an experienced Service Advisor to join their Aftersales Team. The successful candidate will book services, advise customers, and manage high volumes of customer interactions. Exceptional communication skills and a passion for customer service are essential. Previous experience with dealer systems like Kerridge or ADP is an advantage.

Responsibilities

• Book services for customers
• Advise customers on service options and processes
• Manage high volumes of customer interactions in a busy Aftersales environment

Qualifications

• Excellent communication skills and a customer service ethos
• Previous experience with dealer management systems (e.g., Kerridge or ADP) is an advantage

Benefits

Competitive salary up to £38,000 OTE, generous benefits and clear progression paths.