Automotive Service Advisor: Elevate Customer Care & Sales

Pembrook Resourcing; Essex; On-site; GBP 27,000 - 38,000; Full time

Job summary

A leading recruitment agency is looking for a Service Advisor to join a dealership's aftersales department in Essex. The role involves providing exceptional customer care, booking service appointments, and managing customer communications effectively. Ideal candidates will have sales experience and strong organizational skills. The position is full-time with a yearly salary ranging from £27,000 to £38,000.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face‑to‑face communication skills.
• Administration skills with computer confidence.

Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways to help customers and achieve sales targets.
• Book in customer vehicles for servicing to maximize labor efficiency.
• Arrange alternative transport for customers and manage logistics.
• Manage and follow up on work in progress on customer vehicles.
• Ensure customers understand service charges and work conducted.

Skills

Sales Experience

Time Management

Order Management System

Customer Service

Dealership Experience

GM Vehicles

Retail Sales

Tire Service

Automotive Repair

OSHA

Service Writing

Automotive Service

Job description

A leading recruitment agency is looking for a Service Advisor to join a dealership's aftersales department in Essex. The role involves providing exceptional customer care, booking service appointments, and managing customer communications effectively. Ideal candidates will have sales experience and strong organizational skills. The position is full-time with a yearly salary ranging from £27,000 to £38,000.