Automotive Service Advisor | Customer-Focused Upsell Pro

Perfect Placement; Chelmsford; On-site; GBP 35,000; Full time

Job summary

An automotive garage in Chelmsford seeks a high-performing Service Advisor to assist in their busy Service Department. The ideal candidate should have experience in a similar role, excellent customer service skills, and the ability to upsell services. Responsibilities include dealing with customer queries, booking vehicles, and advising customers on vehicle work. Competitive salary of up to £35,000 is offered for this full-time position.

Qualifications

• Working experience within a Service Advisor role.
• UK Right to Work and Full UK Driving Licence.

Responsibilities

• Dealing with customer queries over the phone and face to face.
• Booking in vehicles into the workshop.
• Costing up jobs and invoicing for work done.
• Sourcing required parts online.
• Advising customers about work being done on their vehicles.

Skills

Customer Focused

Excellent communicator

Ability to upsell

Familiarity with Motor Dealership Database Software

Job description

An automotive garage in Chelmsford seeks a high-performing Service Advisor to assist in their busy Service Department. The ideal candidate should have experience in a similar role, excellent customer service skills, and the ability to upsell services. Responsibilities include dealing with customer queries, booking vehicles, and advising customers on vehicle work. Competitive salary of up to £35,000 is offered for this full-time position.