Automotive Service Advisor: Customer Focus & Monthly Bonus

Avid Personnel Limited; Shrewsbury; On-site; GBP 28,000 - 34,000; Full time

Job summary

A prominent recruitment agency is seeking an experienced Service Advisor to join their client's team in Shrewsbury. This role requires excellent communication and organisational skills, and a passion for customer service. Responsibilities include welcoming customers, managing service appointments, and providing clear service advice. The client offers a supportive team environment, ongoing training, and a competitive salary package with various perks. A full UK driving license is required for this role.

Benefits

Company pension scheme

Employee discounts on vehicles

Monthly bonus scheme

Annual leave increase with service

Birthday off after 1 year

Qualifications

• Previous experience as a Service Advisor or in customer service within the motor trade is essential.
• Confident using dealer management systems.
• Passionate about delivering a first-class customer experience.

Responsibilities

• Welcoming customers and booking service and repair appointments.
• Providing clear service advice and estimates.
• Liaising with the workshop and keeping customers updated.

Skills

Excellent communication skills

Organisational skills

Ability to work under pressure

Customer service experience

Experience with dealer management systems

Tools

Pinnacle

1Link

Motability

Job description

A prominent recruitment agency is seeking an experienced Service Advisor to join their client's team in Shrewsbury. This role requires excellent communication and organisational skills, and a passion for customer service. Responsibilities include welcoming customers, managing service appointments, and providing clear service advice. The client offers a supportive team environment, ongoing training, and a competitive salary package with various perks. A full UK driving license is required for this role.