Automotive Service Advisor | Customer Focus & Growth Perks

Eastern Western Motor Group; Coldstream; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Birthday off

40 days annual leave

Pension scheme

Death in service

Job summary

Eastern Western Motor Group is seeking a Customer Service Advisor in Scotland to greet customers, explain services, and manage appointment scheduling. You will coordinate loan vehicles and communicate with technicians to ensure accurate diagnoses and timely resolutions.

The role includes monitoring progress, updating customers, maintaining records, and following up post-service to ensure satisfaction and gather feedback. A strong focus on warranty compliance and service procedures is essential.

Qualifications

• Greeting customers and explaining services, estimates and timelines.
• Schedule service appointments and coordinate loan vehicles or shuttle services.
• Monitor progress and provide updates to customers and trade partners.

Responsibilities

• Greet customers, listen to concerns and explain needed services.
• Schedule appointments and coordinate loan vehicles or shuttle services.
• Monitor job progress and update customers on delays or additional service opportunities.
• Maintain accurate records of work orders, invoices and customer profiles.
• Follow up after service to ensure satisfaction and gather feedback.

Skills

Customer service

Scheduling

Communication

Record keeping

Payments processing

Customer follow-up

Job description

Eastern Western Motor Group is seeking a Customer Service Advisor in Scotland to greet customers, explain services, and manage appointment scheduling. You will coordinate loan vehicles and communicate with technicians to ensure accurate diagnoses and timely resolutions.

The role includes monitoring progress, updating customers, maintaining records, and following up post-service to ensure satisfaction and gather feedback. A strong focus on warranty compliance and service procedures is essential.