Automotive Service Advisor – Customer Experience & Growth

Listers Group; Stratford-upon-Avon; On-site; GBP 36,000; Full time

Job summary

A leading motor retailer in the UK is seeking a Service Advisor to join their Toyota Dealership in Stratford-upon-Avon. The successful candidate will deliver high levels of customer satisfaction, manage bookings, and coordinate with various departments for seamless service. With a competitive salary package, including a bonus, and comprehensive benefits such as 25 days holiday and a company pension, this is an outstanding opportunity for someone passionate about customer service. Training will be provided for candidates from diverse backgrounds.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

Free Parking / On-site Parking

Company Events

Qualifications

• Passion for delivering excellent customer service.
• Well-presented with a strong desire to succeed.
• Previous experience in a customer service role is preferred.

Responsibilities

• Book customer vehicles in for maintenance and repairs.
• Provide seamless customer service from drop-off to handover.
• Liaise with departments to ensure timely vehicle readiness.

Skills

Customer service experience

Organization skills

Ability to build rapport

Tools

Dealership management systems

Job description

A leading motor retailer in the UK is seeking a Service Advisor to join their Toyota Dealership in Stratford-upon-Avon. The successful candidate will deliver high levels of customer satisfaction, manage bookings, and coordinate with various departments for seamless service. With a competitive salary package, including a bonus, and comprehensive benefits such as 25 days holiday and a company pension, this is an outstanding opportunity for someone passionate about customer service. Training will be provided for candidates from diverse backgrounds.