Automotive Service Advisor – Customer Care & Admin

First Military Recruitment; Lancaster; On-site; GBP 27,000 - 37,000; Full time

Job summary

A reputable recruitment agency is seeking a Service Advisor in Lancaster to enhance customer satisfaction in the workshop. The role involves direct customer interaction, managing service bookings, and upselling automotive services. Ideal candidates will possess strong communication skills, an aptitude for customer care, and relevant technical experience. This permanent position offers a salary ranging from £27,000 to £37,000 per annum, with various employee benefits including flexible working hours and training support.

Benefits

28 days holiday including Bank Holidays

Generous company pension scheme

Health cash plan

Training for personal & professional development

Work wear provided

On-site parking

Cycle to work scheme

Qualifications

• Experience in customer service or automotive roles preferred.
• Ability to handle multiple tasks efficiently.
• Attention to detail in administrative functions.

Responsibilities

• Serve as the first point of contact for workshop customers.
• Book in work and explain service processes.
• Upsell additional services and parts.
• Maintain communication with customers regarding their vehicles.
• Ensure compliance with health and safety regulations.

Skills

Clear and confident communication

Customer care flair

Ability to multitask

Solid admin & IT skills

Full UK driving licence

Automotive or technical experience

Tools

MS Office

Sage 50c

Job description

A reputable recruitment agency is seeking a Service Advisor in Lancaster to enhance customer satisfaction in the workshop. The role involves direct customer interaction, managing service bookings, and upselling automotive services. Ideal candidates will possess strong communication skills, an aptitude for customer care, and relevant technical experience. This permanent position offers a salary ranging from £27,000 to £37,000 per annum, with various employee benefits including flexible working hours and training support.