Automotive Service Advisor

ASI Recruitment; Erith; On-site; GBP 33,000 - 35,000; Full time

Job summary

A recruitment agency in the automotive sector is seeking an experienced Automotive Service Advisor in the Belvedere area. The role involves acting as a key point of contact for customers, managing bookings, and advising on service requirements. Ideal candidates will have prior experience in the motor trade and a strong passion for customer service. This position offers a competitive salary plus bonuses and a supportive working environment.

Benefits

Annual KPI-driven bonus

22 days of holiday per year plus bank holidays

Qualifications

• Previous experience as a Service Advisor within the motor trade is essential.
• Strong communication and organisational skills.
• Proactive, professional, and positive approach to teamwork.

Responsibilities

• Acting as the main point of contact between customers and the workshop.
• Managing bookings, job progress, and customer updates efficiently.
• Advising customers on service and repair requirements.

Skills

Customer service

Communication

Organisational skills

Job description

Automotive Service Advisor - Belvedere Area

£33,000 - £35,000 Basic + Annual KPI Bonus | Monday-Friday | 1 in 3 Saturdays | Motor Trade

"Behind every great workshop is a Service Advisor who keeps it running like a well-oiled engine."

Our client, a reputable and customer-focused motor trade business in the Belvedere area, is seeking an experienced Service Advisor to join their professional and friendly team.

This is an excellent opportunity for a skilled individual who thrives in a busy aftersales environment and takes pride in delivering outstanding customer service.

The Role:

• Acting as the main point of contact between customers and the workshop, ensuring a smooth and professional service experience.
• Managing bookings, job progress, and customer updates efficiently and accurately.
• Advising customers on service and repair requirements, providing clear explanations and accurate costings.
• Working closely with technicians and management to ensure a high level of customer satisfaction.
• Supporting the wider team to achieve performance targets and contribute to a positive, collaborative workplace culture.

Hours & Benefits:

• Working pattern:
  • Two weeks: 07:00 - 17:00
  • One week: 09:00 - 19:00
  • 1 in 3 Saturdays: 08:00 - 12:00
  • Some flexibility may be considered for the right candidate.
• Salary: £33,000 - £35,000 basic + £2,000 annual KPI-driven bonus.
• Holidays: 22 days per year (plus bank holidays).

About You:

• Previous experience as a Service Advisor within the motor trade is essential.
• Strong communication and organisational skills, with a genuine passion for customer service.
• Ability to manage a busy workload and maintain accuracy under pressure.
• A proactive, professional, and positive approach to teamwork and customer care.

This is a fantastic opportunity to join a respected business that values its staff, rewards performance, and offers a stable and supportive working environment.