Automotive Service Advisor

Kolt Recruitment Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Service Advisor to work in an accident repair centre in West Hampstead. This role involves acting as the main contact for customers, managing expectations, and liaising with various stakeholders. The ideal candidate should have experience in a similar environment and possess strong communication skills. Competitive salary and career progression opportunities available.

Qualifications

• Previous experience as a Service Advisor within an accident repair or bodyshop environment.
• Strong communication and organisational skills.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Act as the main point of contact for customers throughout the repair process.
• Provide updates on vehicle progress and manage customer expectations.
• Liaise with insurance companies, engineers, and internal departments.

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Tools

Bodyshop management systems

Estimating systems

Job description

Overview

Kolt Recruitment are looking for an experienced and customer-focused Service Advisor to join a leading accident repair centre based in West Hampstead. This is an excellent opportunity to join a professional and well-established team offering great earning potential and long-term career progression.

Responsibilities

• Act as the main point of contact for customers throughout the repair process
• Provide updates on vehicle progress and manage customer expectations
• Liaise with insurance companies, engineers, and internal departments
• Raise job cards, prepare invoices, and manage repair authorisations
• Schedule repair work and ensure all documentation is completed accurately
• Deliver excellent customer service and maintain a professional approach at all times

Requirements

• Previous experience as a Service Advisor within an accident repair or bodyshop environment
• Strong communication and organisational skills
• Ability to manage multiple tasks and work under pressure
• Confident using bodyshop management and estimating systems
• A positive, customer-focused attitude with excellent attention to detail

Salary

For more information or to apply, please contact Kolt Recruitment