Automotive Service Advisor

ASI Recruitment Ltd; Bognor Regis; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading automotive recruitment agency is seeking a Service Advisor in Bognor Regis. The ideal candidate will have experience in automotive services, excellent communication skills, and a clean UK driving license. You will assist customers, schedule appointments, and ensure customer satisfaction. The position offers a basic salary of £28,000 with an OTE of £35,000, alongside benefits including manufacturer training and 25 days annual leave.

Benefits

Local Parking

Manufacturer Training

25 days annual leave plus bank holidays

Qualifications

• Must have previous experience in automotive service advising roles.
• Must have Full Clean UK Driving License.
• Ability to explain technical issues in simple terms for customers.
• Proficient in using service management software.

Responsibilities

• Greet and assist customers in a professional manner.
• Assess customer needs and recommend appropriate services.
• Provide accurate estimates for services and repairs.
• Schedule service appointments and follow up for satisfaction.
• Maintain service records and vehicle history.

Skills

Communication skills

Understanding of automotive services

Customer-focused attitude

Time management skills

Detail-oriented

Tools

Service management software

Keyloop/RTC Experience

Job description

“Service excellence starts with a smile and ends with satisfaction.”

Service Advisor

£28K Basic, £35K OTE

Main Dealer, Bognor Regis Area

“Every vehicle tells a story of journeys taken and memories made. As a trusted service advisor, your mission is to ensure your car is always ready for the next adventure. Let's keep the story moving forward, safely and smoothly.”

Job Description

Are you passionate about customer service and automotive care? We are looking for a Customer Service Advisor to join our team! If you have excellent communication skills, a keen understanding of automotive services, and enjoy helping customers keep their vehicles in top condition, we want to hear from you.

Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Assess customer needs and recommend appropriate services and repairs.
• Provide accurate estimates for services, repairs, and parts, and communicate clear timelines for completion.
• Schedule service appointments and follow up to ensure customer satisfaction.
• Maintain service records, ensuring all customer details and vehicle history are up-to-date.
• Collaborate with technicians to ensure a seamless process from diagnosis to service completion.
• Handle customer inquiries and concerns, addressing any issues with empathy and professionalism.
• Promote special offers, maintenance packages, and other services to customers.

Requirements

• Must have previous experience in automotive service advising roles.
• Must have Full Clean UK Driving License.
• Strong understanding of automotive repairs and services.
• Excellent communication and interpersonal skills.
• Ability to explain technical issues in simple terms for customers.
• Detail-oriented and organized with excellent time management skills.
• Proficient in using service management software and basic computer skills.
• A positive, customer-focused attitude.
• Ability to handle multiple tasks in a fast-paced environment.
• Keyloop/RTC Experience is a plus!

Salary and Benefits

• Basic Salary of £28,000, with £35,000 OTE per year.
• 08:30-17:30 Monday-Friday, with every other Saturday 08:30 – 12:30.
• Local Parking.
• Manufacturer Training.
• 25 days annual leave plus bank holidays.

Other Opportunities

If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment, we make it our mission to find the right job for YOU!!

Referral Scheme

If you’re not a Service Advisor, but you know of someone who is and might be interested, we will pay £75 in vouchers of your choice for a successful recommendation. If you’re interested or know of someone that might be please get in touch.

Silent Search™

Looking for a new role but want to keep it confidential? With ASI Recruitment, your details remain completely anonymous until you’re invited to interview. Your job search stays private — just as it should.

Please note: ASI Recruitment will never move forward with an application without speaking to you first. To make sure we can reach you quickly, please include up-to-date contact details (mobile, email, and landline if you have one) on your CV.

The job is based in Bognor Regis, and our client would like you to have a commute you can carry out in the long term.

If you would like to know more about this exciting opportunity, please get in touch with your current and accurate CV. Our standard procedure is to speak to you before we send your CV to any of our clients so, please make sure your contact details are on your CV.