Automotive Helpdesk Technician - Forecasted Volume

The Automobile Association; Oldbury; On-site; GBP 35,000; Full time

Job summary

A leading automotive service provider is seeking a Technical Helpdesk Advisor in Oldbury. You will provide expert technical support and advice to customers by phone. The ideal candidate will have NVQ qualifications in Light Vehicle Maintenance and Repair and will be a master communicator, capable of simplifying complex information. The company offers a competitive salary of £35,000 per annum, 25 days annual leave, and various employee benefits, emphasizing diversity and inclusion in their hiring process.

Benefits

25 days annual leave plus 8 bank holidays

Free AA breakdown membership

Employee discount scheme

Work-save pension scheme

Company funded life assurance

Diverse learning and development opportunities

Qualifications

• You must have NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or equivalent.
• Demonstrable experience in the Motor Vehicle Repair Industry is required.
• Ability to communicate complex technical information in a simple way.

Responsibilities

• Provide essential technical support and advice to customers.
• Record data accurately on relevant databases for management insights.
• Assist customers over the phone with technical issues.

Skills

Mechanical qualifications (NVQ Level 2 or 3)

Problem-solving

Effective communication

Flexibility to work outside normal hours

Education

NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair

Job description

Company description

Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

We value your growth and are committed to supporting you. Through specialized training, ongoing support and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with the AA.

This is the job

Salary: £35,000.pa plus benefits

Shifts: Between 0700 – 2000 Monday to Sunday.

Location: Oldbury Office, On Site Working

As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go‑to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

What will I be doing?

• The Technical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
• Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
• You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision‑making. You must be computer literate and confident using various systems.
• You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
• As a target‑driven individual you’ll be focussed on achieving results.

What do I need?

• Mechanical qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
• A Fixer / Problem Solver: You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again.
• A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and patrols the confidence that whatever the issue, you can help them.
• Flexible: Breakdowns and car trouble aren’t limited to between 9‑5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support you progress in your career.
• 25 days annual leave, plus 8 bank holidays.
• Free AA breakdown membership from day 1!
• Discounts on AA products including car and home insurance.
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
• Work‑save pension scheme with up to 7% employer contribution.
• Company funded life assurance.
• Dedicated Employee Assistance Programme.

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.