Automotive Customer Experience Specialist (Hybrid)

TeleTech Holdings, Inc.; Daventry; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global provider of customer experience solutions is seeking a Customer Experience Specialist in Daventry. This role involves engaging with customers to build loyalty through exceptional service and support. The ideal candidate should possess strong communication skills, a background in customer service, and proficiency in MS Office. The position offers hybrid working with a salary of £26,691 plus a performance bonus, and opportunities for growth and development.

Benefits

22 days annual leave plus holidays

Life Assurance 4 x annual salary

Contributory pension scheme

Private Medical Insurance

Comprehensive travel insurance

Discounted dental scheme

Discounts on new vehicles

Employee Assistance Program (EAP)

Qualifications

• Further Education qualification (A Levels/HNC/ONC) or equivalent experience.
• Customer service/contact centre background; automotive or Ford brand interest a plus.
• Strong communication skills, excellent grammar, and high attention to detail.
• Professional appearance and conduct; able to work effectively with all internal and external stakeholders.

Responsibilities

• Deliver exceptional customer experiences, building trust and ownership of each contact.
• Handle inbound calls, emails, and chats with professionalism and strong follow-up.
• Resolve issues using all available tools/resources and document cases in the CRM.
• Support team members and participate in relevant projects as needed.

Skills

Strong communication skills

Attention to detail

Customer service experience

Proficiency in MS Office

Skill in resolving conflict

Education

Further Education qualification (A Levels/HNC/ONC) or equivalent

Job description

A global provider of customer experience solutions is seeking a Customer Experience Specialist in Daventry. This role involves engaging with customers to build loyalty through exceptional service and support. The ideal candidate should possess strong communication skills, a background in customer service, and proficiency in MS Office. The position offers hybrid working with a salary of £26,691 plus a performance bonus, and opportunities for growth and development.