Automotive Customer Experience Specialist

Pendragon Group; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading automotive retailer in Greater London is seeking a Customer Experience Advisor to manage customer enquiries and support Sales Executives. You will benefit from a collaborative culture and have the opportunity to thrive in a dynamic environment. Ideal candidates will have prior customer experience and a passion for the automotive industry, along with strong communication skills. This role offers a basic salary of £30,000, plus bonuses and additional employee benefits.

Benefits

Basic salary of £30,000

£2,000 bonus

Pension

31 days holiday

Exclusive company discounts

Qualifications

• Previous customer experience in automotive or retail preferred.
• Ability to engage and build relationships with customers.
• Open to new ideas and teamwork.

Responsibilities

• Manage new and prospective enquiries through calls and digital channels.
• Provide customers with a warm introduction to the brand.
• Support Sales Executives with specific customer needs.
• Collaborate with marketing for social media content.
• Maintain accurate enquiry information and provide administrative support.

Skills

Customer experience

Collaborative team player

Confident communicator

Proficient in Microsoft packages

Passionate about the automotive industry

Job description

A leading automotive retailer in Greater London is seeking a Customer Experience Advisor to manage customer enquiries and support Sales Executives. You will benefit from a collaborative culture and have the opportunity to thrive in a dynamic environment. Ideal candidates will have prior customer experience and a passion for the automotive industry, along with strong communication skills. This role offers a basic salary of £30,000, plus bonuses and additional employee benefits.