Automotive Aftersales Manager

ASI Recruitment; Epsom and Ewell; On-site; GBP 45,000 - 50,000; Full time

Job summary

A successful dealership in the Epsom area is seeking an Aftersales Manager to lead an experienced team focused on customer satisfaction and performance improvement. The role includes overseeing workshop flow, maintaining service standards, and being hands-on in day-to-day operations. Competitive salary package includes a company car and performance-related bonus.

Benefits

£45k–£50k basic salary

£20k performance-related bonus

Company car

22 days holiday + bank holidays

Sick pay and full company benefits package

Qualifications

• Solid experience in a motor trade aftersales or service management role.
• Ability to motivate, mentor, and manage a diverse team.
• Understanding of workshop KPIs, WIP, and efficiency drivers.

Responsibilities

• Lead an experienced Aftersales team of 11 technicians and advisors.
• Oversee WIP and workshop flow.
• Improve efficiency and output in the department.
• Maintain exceptional customer service standards.
• Be actively involved in day-to-day operations.

Skills

Leadership

Team motivation

Customer service

Workshop management

KPI understanding

Job description

Aftersales Manager – Motor Trade – Epsom Area

£45,000–£50,000 Basic + £65k OTE | Monday–Friday Only | Company Car | No Weekends

Are you a hands‑on Aftersales Manager who thrives on the workshop floor as much as in the office? Do you get the best out of a team and love driving performance, customer satisfaction, and efficiency? This is a fantastic opportunity to join a successful dealership where your leadership truly makes the difference.

What's in it for you?

• £45k–£50k basic salary
• £20k performance‑related bonus
• Monday‑Friday, 8am‑6pm – no Saturdays
• Company car
• 22 days holiday + bank holidays
• Sick pay and full company benefits package
• Join a stable, supportive team where your input is valued

About the Role

You’ll lead an experienced Aftersales team of 11, including:

• 5 Technicians
• 3 Service Advisors

Your focus will be on:

• Overseeing WIP and workshop flow
• Improving efficiency and output in the department
• Maintaining exceptional customer service standards
• Being actively involved in the day‑to‑day operation – not just sitting behind a desk

Importantly, you won’t be required to complete budgets or forecasts – this role is all about people leadership, operational control, and driving results where it matters.

About You

We're looking for someone who:

• Has solid experience in a motor trade aftersales or service management role
• Leads by example and enjoys being present in the workshop
• Knows how to motivate, mentor, and manage a diverse team
• Understands workshop KPIs, WIP, and efficiency drivers
• Brings a positive, proactive approach with the confidence to make improvements

Ready to take charge of a well‑established aftersales operation and make your mark? Apply now or get in touch for a confidential chat.

Other Opportunities

If you are looking for something else in the automotive sector, please get in touch – we are committed to finding the right job for you.

Referral Scheme

If you know an aftersales manager who might be interested, we will pay £75 in vouchers of your choice for a successful recommendation.

Important

We keep your job search confidential until you’re invited to interview. Provide up‑to‑date contact details (mobile, email, and landline if you have one) on your CV.

The job is based in Epsom and requires a long‑term commute.