Automation Support Manager

Everi, Inc.; Leeds; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider in the UK is seeking an experienced Automation Support Lead to oversee automation systems and lead a dedicated support team. You will ensure system reliability and performance while driving innovation through new automation solutions. The role requires strong experience in automation engineering and low-code platforms. This is an exciting opportunity for personal growth in a collaborative environment.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field (or equivalent relevant industry experience).
• Proven experience in automation engineering, including designing and implementing automated systems.
• Strong knowledge of programming languages, hardware operations, and automation technologies.

Responsibilities

• Managing the performance of the Automation Support team.
• Leading the design, development, and release of new automation and low-code solutions.
• Acting as the escalation point for critical issues.

Skills

Team management

Automation engineering

Low-code development

Programming languages

Robotic Process Automation (RPA)

SQL integration

ServiceNow integration

Education

Bachelor's degree in Engineering, Computer Science, or related field

Tools

Microsoft Power Apps

Microsoft Power Automate

UiPath

Job description

As Automation Support Lead, you will oversee the development, maintenance and support of automation systems across the business, ensuring their reliability, availability, security, and performance. You will lead a dedicated support team, acting as the escalation point for critical issues while driving innovation through new automation and low-code solutions. By working collaboratively with business users and IT colleagues, you'll ensure automation solutions are designed, tested and deployed effectively to meet both functional and non-functional requirements. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us! Interested? Take a look at the below to understand what you'll be doing as Automation Support Lead:

• Managing the performance of the Automation Support team, ensuring SLA and KPI targets are achieved.
• Leading the design, development, and release of new automation and low-code small works.
• Maintaining existing automations by resolving Incidents and Problem Records within agreed SLAs.
• Acting as the escalation point for the team and collaborating with business users to define robust solutions.
• Testing and debugging automation systems to ensure smooth deployment and ongoing performance.
• Writing and updating system documentation, as well as providing user training where required.
• Performing routine maintenance and system checks to ensure systems remain secure and performant.
• Identifying new opportunities for automation and driving continuous service improvement.
• Scheduling and planning incoming project deliverables, managing them to completion.
  Bachelor's degree in Engineering, Computer Science, or a related field (or equivalent relevant industry experience).
• Proven experience in automation engineering, including designing and implementing automated systems.
• Strong knowledge of programming languages, hardware operations, and automation technologies.
• Hands‑on experience with Intelligent Automation and Robotic Process Automation (RPA).
• Proven development experience in low‑code platforms such as Microsoft Power Apps, Power Automate, and UiPath.
• Experience integrating automation solutions with external data sources such as SQL and SharePoint.
• Experience developing and integrating with ITSM systems such as ServiceNow.
  At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.