Automation Support Manager

VIQU IT; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading technology recruitment firm is seeking an Automation Support Manager to build and lead a new automation support team. In this pivotal role, you'll focus on Power Platform and RPA solutions while driving innovation and strategic leadership. The position involves managing team performance, resolving incidents, and developing processes for automation governance. The ideal candidate will have strong leadership skills, hands-on experience with automation tools, and the ability to coach a team effectively. This role offers a competitive salary and potential bonuses.

Benefits

Bonus up to 15%

Referral bonus up to £1,000

Qualifications

• Strong experience with Power Platform (Power Apps, Power Automate) and low-code automation.
• ServiceNow experience, managing developers and integrations.
• Hands-on experience with RPA tools such as UiPath.
• Leadership experience to coach and develop a team.
• Excellent stakeholder management and problem-solving skills.

Responsibilities

• Build, lead, and grow the automation support team.
• Transition automation support in-house from third-party providers.
• Deliver hands-on support for Power Platform and RPA solutions.
• Resolve incidents and maintain existing automations.
• Define and implement governance and processes.

Skills

Power Platform

ServiceNow

RPA tools (UiPath)

Leadership and people management

Stakeholder management

Problem-solving

Job description

Automation Support Manager

Remote Permanent £51,000 + Bonus Up to 15%

VIQU are partnering with a leading organisation to recruit a hands‑on Automation Support Manager to build and lead a brand‑new internal automation support team. This is a rare opportunity to take full ownership of automation support, shaping the team, processes, and governance from the ground up while driving innovation across the business. Initially, you ll work directly with Power Platform, ServiceNow, and RPA solutions, delivering small‑scale automations and supporting workflows, before focusing on strategic leadership, process improvement, and long‑term team management. You ll act as the escalation point for critical issues, maintain existing automations by resolving Incidents and Problem Records within agreed SLAs, manage team KPIs, and drive continuous improvement across the organisation.

Key Responsibilities

• Build, lead, and grow the automation support team from scratch.
• Transition automation support in‑house from third‑party providers.
• Oversee Power Platform, ServiceNow, and RPA solutions, delivering hands‑on support initially.
• Maintain existing automations, resolving incidents and problem records within agreed SLAs.
• Define and implement governance, processes, and documentation for automation support.
• Collaborate with stakeholders to ensure automation meets functional and non‑functional requirements.
• Identify opportunities for new automations and drive cost savings.
• Manage team performance, SLA/KPI targets, and act as escalation point for complex issues.

Key Skills & Experience

• Strong experience with Power Platform (Power Apps, Power Automate) and low‑code automation.
• ServiceNow experience, including managing developers and integrations.
• Hands‑on experience with RPA tools such as UiPath.
• Leadership and people management experience; able to coach, mentor, and develop a team.
• Strong process, governance, and documentation skills.
• Excellent stakeholder management, problem‑solving, and prioritisation skills.
• Hands‑on development experience desirable, with ability to balance technical work and leadership.

Apply now to speak with Phoebe Rees at VIQU IT in confidence. Call (phone number removed) or email (url removed)

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