Automation Manager - PowerPlatform

VIQU Ltd; Leeds; Remote; GBP 51,000; Full time

Job summary

A major UK organisation is seeking an Automation Support Manager to establish a new internal automation support function based in the United Kingdom. This role involves building processes, improving governance, and managing a team as it grows, with a hands-on approach using Power Platform. This is a permanent position offering a salary of £51,000 plus bonus, featuring clear progression into leadership roles. Occasional travel to Leeds is required.

Benefits

Bonus up to 15%

Qualifications

• Experience in building support functions.
• Strong understanding of governance and process management.
• Hands-on experience with Power Platform and ServiceNow.

Responsibilities

• Build and lead a new automation support function.
• Set up processes and documentation for support workflows.
• Own the service transition from third-party providers.

Skills

Leadership

Process improvement

Governance

Power Platform

ServiceNow

Job description

Automation Support Manager

Location: Remote - Occasional Travel to Leeds

Salary: £51,000 plus bonus up to 15%

Type: Permanent

A newly created role within a major UK organisation. You will help build an internal automation support function from the ground up. This is the first hire into the team, so you will put the foundations in place. That includes bringing support back in-house, setting processes, improving governance and creating a support model that actually works for the business. Early on you will be hands-on with the Power Platform and small pieces of development. As the team grows there is clear progression into leadership and ownership of standards.

Key Responsibilities

• Build and lead a new automation support function
• Set up processes, support workflows, documentation and governance that do not yet exist
• Own the service transition from third party providers back into the business
• Carry out hands-on Power Platform support and development in the early phase
• Oversee ServiceNow as the core intake and integration point for automation workflows
• Define what good support looks like and drive consistency across stakeholders
• Support, coach and manage junior and contract resources as the function expands
• Reduce reliance on external providers and deliver cost savings by moving work in-house