Automation Manager

VIQU Ltd; Leeds; Remote; GBP 51,000; Full time

Job summary

A UK-based organization is seeking an Automation Support Manager to build and lead a new internal automation support team. This role involves process design, governance, and ownership of service transitions, particularly within the Power Platform. Candidates should possess strong leadership skills and experience in automation processes. The position offers a salary of £51,000 plus a bonus of up to 15%.

Qualifications

• Experience in building and leading teams.
• Strong understanding of automation processes.
• Ability to manage service transitions and governance.

Responsibilities

• Build and lead a brand-new automation support team.
• Design and implement essential processes and governance.
• Take ownership of service transitions from third-party providers.
• Hands-on work with the Power Platform.
• Oversee ServiceNow for automation workflows.
• Define service standards and drive compliance.
• Support and manage junior resources as the team grows.

Skills

Team leadership

Process design

Service management

Power Platform

ServiceNow

Job description

Automation Support Manager

Location Remote

Salary £51,000 plus bonus up to 15%

Type Permanent

A newly created role within a major UK organisation, focused on building an internal automation support function from the ground up. This is the first hire into the team, so you're laying the foundations : bringing support back in-house, setting the processes, tightening the governance, and creating a service model that the business can actually rely on. Early on you'll be hands‑on with the Power Platform and small‑scale development, but the long‑term trajectory is clear - move into leadership, own the standards, and run the team.

Key Responsibilities

• Build and lead a brand-new automation support team.
• Design and implement the processes, governance, and documentation the business is currently missing.
• Take ownership of the service transition from third‑party providers.
• Deliver hands‑on work in the early phase, particularly within the Power Platform.
• Oversee and manage ServiceNow as the central integration point for automation workflows.
• Define what good service looks like and drive that standard across stakeholders.
• Support, coach, and manage junior and contract resources as the team grows.

Reduce reliance on external providers and deliver cost savings by moving delivery in‑house....