Automation Lead

VIQU Limited; Leeds; Hybrid; GBP 47,000 - 55,000; Full time

Job summary

A leading UK organisation is seeking an Automation Lead to build and lead an internal automation support function. The role requires hands-on experience with Power Platform and ServiceNow, transitioning services in-house while establishing governance and documentation. Ideal for those looking to step into management or enhance a new in-house capability from the start. Competitive compensation is offered, alongside a hybrid work model.

Benefits

Bonus

Referral program up to £1,000

Qualifications

• Proven experience managing or leading automation or technical support teams.
• Strong hands-on experience with Microsoft Power Platform.
• Excellent stakeholder management and team development skills.

Responsibilities

• Transition automation services from third-party providers to in-house delivery.
• Establish strong processes, governance, and documentation.
• Manage and support automation platforms including Power Platform and ServiceNow.

Skills

Managing automation support teams

Microsoft Power Platform (Power Apps, Power Automate, Power BI)

Stakeholder management

ServiceNow

Process design

Continuous improvement

Tools

ServiceNow

UiPath

Job description

Automation Lead

Leeds – Remote

£51,000 per annum + bonus

VIQU have partnered with a leading UK organisation investing heavily in automation and low‑code technology, creating a brand‑new opportunity for an Automation Support Manager to build and lead an internal automation support function from scratch. You’ll initially be hands‑on with Power Platform and ServiceNow before transitioning into a strategic leadership role – defining processes, governance, and what “good service” looks like across automation support. This is an ideal step for a Power Platform expert moving into management or an established leader ready to shape a new in‑house capability from day one.

Key Responsibilities

• Transition automation services from third‑party providers to in‑house delivery
• Establish strong processes, governance, and documentation across automation operations
• Manage and support automation platforms including Power Platform and ServiceNow
• Deliver small‑scale automation and low‑code development where required
• Act as the escalation point for complex technical and operational issues
• Collaborate with stakeholders and the wider automation function to define and maintain service quality
• Drive continuous improvement and cost efficiencies across automation support

Key Requirements

• Proven experience managing or leading automation or technical support teams
• Strong hands‑on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• Experience with ServiceNow , including integrations and workflow management
• Knowledge of UiPath or similar RPA tools advantageous
• Strong process design, governance, and documentation capability
• Excellent stakeholder management and team development skills
• Experience managing service transition or bringing outsourced services in‑house

Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn VIQU IT Recruitment.

Automation Support Manager

Leeds – Hybrid

£51,000 per annum + bonus