Automation Analyst

Zopa Bank Limited; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prominent UK bank located in Manchester seeks an Automation Analyst to drive process improvements and implement automation solutions. The role requires close collaboration within an Agile delivery team, conducting data analysis, and creating user stories for development. Candidates should have a strategic mindset, strong communication skills, and experience with Lean-Agile methodologies. The bank focuses on operational efficiency to enhance customer satisfaction and support staff to focus on value-adding activities.

Qualifications

• Knowledge of the change and project management.
• Lean-Agile methodology experience is desirable.
• Strategic and problem-solving mindset with a metrics driven decision making approach.

Responsibilities

• Conduct detailed data & process analysis to understand processing times and potential savings.
• Create detailed user stories for the RPA Developer team.
• Utilise Lean-Agile methodology to deliver suitable solutions.

Skills

Change management

Lean-Agile methodology

Problem-solving

Communication skills

Interpersonal skills

Job description

Job Introduction The Efficiency & Automation team is a multi-disciplinary team that is responsible for streamlining business processes, reducing administrative tasks and enhancing operational efficiency. They develop automation solutions to deliver quick win time savings to enable Bank staff to spend more time on value-adding activities. The Bank's strategy is centred around delivering operational efficiencies which create capacity to deliver increased business volumes and profitability, paired with a positive impact on customer satisfaction and customer outcomes to build on our unique relationship-based model. The Efficiency & Automation team is focussed on achieving this through tactical quick wins. We are looking for an Automation Analyst who is able to identify, design and help deliver process changes and automation at pace, to bridge the gap between our current and future state. The successful candidate will be embedded directly within the Agile delivery team but must be comfortable getting hands‑on, partnering closely with colleagues around the bank to understand and measure the benefits associated with process streamlining and automation.

Responsibilities

• Working closely with the Efficiency Managers, conduct detailed data & process analysis using workshops, shadowing and documentation review to understand the processing times and potential for savings.
• Create detailed user stories and share them with key stakeholders to ensure they're valid before being developed by the RPA Developer team.
• Utilise Lean‑Agile methodology within the Bank to deliver the most suitable solutions with maximum value.
• Develop and actively use metrics to assess impact of your process change and automation to feed into wider cost saving metrics.
• Gain a full understanding of low value‑add activities currently performed in the branches which can be centralised with minimal disruption to our service model.
• Seek to understand and utilise existing systems and functionality (including robots, smart forms and macros as appropriate) to streamline and automate processes as much as possible.
• Ensure governance processes are followed to manage the change risk associated with the improvement and centralisation of processes, including the monitoring of effectiveness and impact.
• Ensure to operate within prevailing UK Bank policies and governance instructions and frameworks.
• Comply with legal and regulatory requirements and internal regulations, for example in finance, compliance, audit, tax, legal etc., and adheres to conduct rules.
• Ensure departmental instructions covering the area of responsibility are properly maintained and adhered to.
• Participate in improving data quality when applicable and ensuring data standards are met in all process development.

Knowledge & Skills

• Knowledge of the change and project management.
• Lean‑Agile methodology experience is desirable.
• Strategic and problem‑solving mindset with a metrics driven decision making approach.
• Broad knowledge of the Bank's products, processes and services.
• Strong people skills; approachable, empathetic and able to work with people to achieve progress.
• Strong written and verbal communication skills.
• Ability to build networks with colleagues across the Bank, particularly in Branches.
• Agility and working with a sense of urgency and responsiveness.

An inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio‑economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
We deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long‑term perspective in everything we do and want each employee who joins us to build a long‑term successful career with the Bank.