Auto Service Customer Experience Advisor

CEM Day Ltd; Swansea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A vehicle dealership in Swansea is looking for a Customer Service Advisor to join their front of house team. This role involves facilitating seamless customer experiences and managing service inquiries effectively. Ideal candidates should demonstrate excellent communication skills, attention to detail, and a passion for customer service. The position offers benefits such as competitive salary, generous annual leave, pension scheme, and development opportunities.

Benefits

Competitive salary

6.2 weeks annual leave

Contributory pension scheme

Life Assurance

Staff discounts

Free on-site parking

Cycle to work schemes

Employee assistance helpline

Development opportunities

Qualifications

• Customer Service Advisor experience in a similar role within a vehicle dealership preferred, though not essential as training will be provided.

Responsibilities

• Welcome customers to the Dealership and ensure a seamless customer experience.
• Handle customer service calls and face-to-face enquiries efficiently.
• Understand and communicate repair requirements effectively.
• Deliver a first-class customer experience.
• Demonstrate the highest standards of professionalism.

Skills

Excellent organisational and communication skills

Attention to detail

Passion for delivering excellent customer service

Computer literacy skills

Ability to work on own initiative

Team player

Job description

A vehicle dealership in Swansea is looking for a Customer Service Advisor to join their front of house team. This role involves facilitating seamless customer experiences and managing service inquiries effectively. Ideal candidates should demonstrate excellent communication skills, attention to detail, and a passion for customer service. The position offers benefits such as competitive salary, generous annual leave, pension scheme, and development opportunities.