Auto Service Advisor - Customer Experience Lead

Big Sky Additions; Attleborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected automotive business in Attleborough is seeking a Service Advisor to deliver exceptional customer service. You will be the primary contact for customers, ensuring a smooth service experience. Ideal candidates will have a background in customer-facing roles, excellent organization skills, and the ability to thrive under pressure. The position offers a competitive salary, commission opportunities, and a supportive work environment.

Benefits

Competitive base salary

Commission opportunities

Excellent employee benefits

Flexibility in working patterns

Career development opportunities

Qualifications

• Previous experience as a Service Advisor or in a customer-facing role is preferred.
• Must be organized and calm under pressure.
• Excellent communication skills are essential.

Responsibilities

• Meet and greet customers and identify their service requirements.
• Keep customers informed throughout their visit.
• Explain completed work and ensure satisfaction upon vehicle collection.
• Liaise with colleagues across departments to deliver excellent service.
• Follow up with customers to ensure satisfaction.

Skills

Customer service skills

Communication skills

Organizational skills

Job description

A respected automotive business in Attleborough is seeking a Service Advisor to deliver exceptional customer service. You will be the primary contact for customers, ensuring a smooth service experience. Ideal candidates will have a background in customer-facing roles, excellent organization skills, and the ability to thrive under pressure. The position offers a competitive salary, commission opportunities, and a supportive work environment.