Autism Service Team Manager

Paloma Health; City Of London; Hybrid; GBP 45,000 - 53,000; Full time

Job summary

A leading health service provider in the UK seeks a dedicated Team Manager to oversee neurodevelopmental assessors in delivering autism assessments. The role emphasizes team development, performance improvement, and collaboration across departments. Applicants should have at least 4 years of experience managing teams and a strong passion for staff development. A competitive salary and a supportive work culture are offered, reflecting a commitment to innovation in children's health services in the NHS.

Benefits

Private medical insurance

34 days of annual leave

Equity compensation options

Quarterly development conversations

Qualifications

• Experience managing teams of 10-15 in fast-growing environments.
• Excellent influencing skills and able to communicate effectively.
• Experience in creating and delivering training programs.

Responsibilities

• Line manage a growing team of neurodevelopmental assessors.
• Support staff to achieve their Key Performance Indicators.
• Analyse and improve workforce absence and turnover.

Skills

Leadership

Communication

Data Analysis

Team Management

Conflict Resolution

Education

Experience managing teams (4+ years)

Qualifications in workforce development or project management

Tools

Google Sheets

Excel

Job description

We are looking for a dedicated and results-driven Team Manager to lead and mentor a team of Neurodevelopmental Assessors delivering our autism assessment service.

Importantly, we do not expect the Team Manager to have a clinical background.

You will lead onboarding and day to day management for this team, ensuring your approaches are robust, well documented and routinely reviewed. You will be passionate about working with people, inspiring them to do their best, and use data to support their development. We support a culture of innovation, and you will be always looking to improve our ways of working.

You will collaborate with our existing Autism Team Manager, as well as with Product & Clinical Leaders to ensure the best possible experience for patients. As part of this you will use project management tools and methodology to ensure timely, high quality patient outcomes.

With success in this role, you can progress to more senior roles including a Senior Team Manager.

Main duties of the job

Responsibilities:

Line manage a growing team of neurodevelopmental assessors, fostering a person-centred and collaborative culture.

Input into our staff capacity modelling, hiring plans and performance monitoring data.

Support staff within the team to achieve their Key Performance Indicators, and develop within their individual career pathways.

Develop a positive and collaborative culture in the team, maintaining high retention and trust levels.

Analyse, interpret and improve workforce absence, turnover, and utilisation, ultimately helping improve business performance.

Be part of the safeguarding team, completing relevant training, partner with our Safeguarding Lead, and support safeguarding queries from your team.

Partnering with our People Team, ensure all clinical staff are up to date with requirements such as DBS, professional body registration, and for all staff, actively pursuing their CPD.

Actively research examples of best practice related to workforce management and scaling from other organisations, and then challenge our current working practices positively, promoting a culture of continuous improvement and learning.

About us

Paloma Health is a new technology-enabled provider for NHS mental and physical health services. We are driven by our mission to make high-quality NHS outpatient services accessible within 4 weeks, and to make those services more affordable for the NHS.

We are unique through:

• Being clinically-led, with a friendly and approachable team
• Our use of technology and innovation to improve patient and staff experience
• A strong culture, including transparency, a sense of community, and supporting staff career development
• The experience of our founders, who have previously built technology-enabled providers in NHS obesity, diabetes, and ophthalmology care treating over 1 million patients in the last 15 years
• Being backed by leading healthcare investors.

You will be part of our much needed NHS service, Neurodevelopmental Assessments for children and young people (CYP). This covers both autism and ADHD assessments, and will include a combined assessment pathway.

We need your help to innovate and tackle the crisis in NHS Neurodevelopmental Services as set out in the October 2024 Childrens Commissioner report, with hundreds of thousands of children waiting 2+ years for an autism and/or ADHD assessment.

Read more on the crisis here: https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/

Job responsibilities

Job Title:Autism Service Team Manager
Time commitment:Full Time
Location:Hybrid (3 days/week) in our London office
Reporting to:Senior Care Delivery ManagerPLEASE APPLY HERE (You must fill in the application to be considered) -https://job-boards.eu.greenhouse.io/palomahealthuk/jobs/4684360101
About Paloma

Palomas mission is to make childrens autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We are making this happen by redesigning care pathways, building new software & AI tools, and training up a specialist clinical workforce.

Mark & Darshak founded Paloma as they were frustrated that families are waiting 2-10 years for NHS childrens autism and ADHD assessments. Learn more about the crisis in NHS childrens neurodevelopmental services from this Childrens Commissioner for England here:https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/

We are growing incredibly fast to meet the need for autism and ADHD care, and we have:

• Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital)
• Grown our fantastic team to 80 people, and are hiring ~100 more over the next 12 months

How is Paloma Health different from other Neurodevelopmental providers?

• We are clinically-led, Care Quality Commission (CQC) registered, and rigorous in recording our outcomes and family experiences.
• Our in-house product & engineering team ensures we can:
• Give families a more consumer-like experience of healthcare
• Free our clinicians from documentation to focus on supporting families
• Our strong culture, including transparency, a sense of community, and supporting staff career development
• The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years!
• Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital) allows us to move fast

The Opportunity

We are looking for a dedicated and results-driven Team Manager to lead and mentor a team of Neurodevelopmental Assessors delivering our autism assessment service.

We do not expect the Team Manager to have a clinical background as clinical support and supervision is provided by senior assessors within the organisation. You will lead onboarding and day to day management for this team, ensuring your approaches are robust, well documented and routinely reviewed. You will be passionate about working with people, inspiring them to do their best, and use data to support their development. We support a culture of innovation, and you will be always looking to improve our ways of working.

You will collaborate with our existing Neurodevelopmental Service Team Manager, as well as with Product & Clinical Leaders to ensure the best possible experience for patients. As part of this you will use project management tools and methodology to ensure timely, high quality patient outcomes.

With success in this role, you can progress to more senior roles including a Senior Team Manager.

From a cultural perspective, you are:

• Comfortable working in a dynamic environment and embracing change
• Excited about using new technologies in your role
• Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

• Quarterly development conversations with clear career progression pathways

About you

You are an experienced team manager, ideally with some experience of managing healthcare professionals. You will have developed the ability to operate autonomously and make things happen.. You are passionate about creating a positive and inclusive team culture.

Responsibilities:

• Line manage a growing team of neurodevelopmental assessors, fostering a person-centred and collaborative culture.
• Input into our staff capacity modelling, hiring plans and performance monitoring data.
• Support staff within the team to achieve their Key Performance Indicators, and develop within their individual career pathways.
• Develop a positive and collaborative culture in the team, maintaining high retention and trust levels.
• Analyse, interpret and improve workforce absence, turnover, and utilisation, ultimately helping improve business performance.
• Be part of the safeguarding team, completing relevant training, partner with our Safeguarding Lead, and support safeguarding queries from your team.
• Partnering with our People Team, ensure all clinical staff are up to date with requirements such as DBS, professional body registration, and for all staff, actively pursuing their CPD.
• Actively research examples of best practice related to workforce management and scaling from other organisations, and then challenge our current working practices positively, promoting a culture of continuous improvement and learning.

Qualifications and experience:

Required:

• At least 4 years of experience directly managing 10-15 person teams in fast growing environments, including leading areas such as, rota and scheduling, professional development, performance management and supporting staff wellbeing.
• Excellent influencing skills and able to communicate effectively with staff at all levels.
• Experience working cross-functionally to improve service quality and efficiency.
• Able to balance continuous workforce improvement alongside increasing and changing service demand.
• Experience in creating, delivering and improving training programmes.
• Confident in using Google Sheets or Excel to look at and drive insights from data, and then use these to launch improvement initiatives.
• Excellent coaching skills, with the ability to mediate and resolve conflict situations successfully.
• Experience managing clinical teams.
• Qualifications in workforce development or planning, project management, education and training.
• Experience in safeguarding, including level 3 safeguarding training completed.

Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top-performing workplace, so if youre excited about this role but your past experience doesnt align with every qualification, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

You will be part of a mission-driven organisation thats transforming access to Autism Assessments in England. We offer:

• A strong and positive culture that prioritises staff well-being, transparency, and career development.
• Protected time and budget for team connection, learning, and community-building.

Competitive compensation including:

• Salary of £45,000-£53,000
• Private medical insurance and Employee Assistance Programme (from early 2026)

A unique annual leave benefits package which includes:

• 34 days of annual leave. This includes eight bank holidays and your birthday off.
• Option to buy an additional 5 days per year
• An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!)

Additional benefits including:

• A premium performance company laptop
• Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma.
• NHS discounts, including the Blue Light Card (as we are an NHS provider).

Equality & Diversity

Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic.

Accommodations

Were glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need so we can adapt our interview process.

Safer Recruitment & Pre-Employment Checks

Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre-employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business, this will be at either an Enhanced, Standard, or Basic level. We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding. Our recruitment processes are designed to ensure we appoint individuals who are aligned with our values and who will contribute to maintaining a safe and supportive environment for everyone we work with.

Application process

Please apply via our website. We understand that applying for a new job requires a significant amount of effort, and we appreciate your time. We look forward to reviewing your application.

Join us and be part of our journey to revolutionise access to NHS Autism Assessments in England!

Person Specification

Qualifications

• At least 4 years of experience directly managing 10-15 person teams in fast growing environments, including leading areas such as, rota and scheduling, professional development, and supporting staff wellbeing.
• Excellent influencing skills and able to communicate effectively with staff at all levels.
• Experience working cross-functionally to improve service quality and efficiency.
• Able to balance continuous workforce improvement alongside increasing and changing service demand.
• Experience in creating, delivering and improving training programmes.
• Confident in using Google Sheets or Excel to look at and drive insights from data, and then use these to launch improvement initiatives.
• Excellent coaching skills, with the ability to mediate and resolve conflict situations successfully.
• Experience managing clinical teams.
• Qualifications in workforce development or planning, project management, education and training.
• Experience in safeguarding, including level 3 safeguarding training completed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.