Authorisation Caseworker

Michael Page (UK); Birmingham; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

Join a dynamic Public Sector organization as an Authorisation Caseworker in Birmingham. You will play a crucial role in making regulatory decisions on applications while ensuring compliance with guidelines. This permanent opportunity offers a competitive salary, hybrid working, and involvement in enhancing service delivery.

Qualifications

• Strong decision-making skills with the ability to assess evidence.
• Proficient in interpreting regulatory rules.
• Experience supporting continuous improvement initiatives.

Responsibilities

• Make regulatory decisions on applications deemed low/medium risk.
• Analyse applications and assess risk using multiple information sources.
• Support process improvements to enhance service delivery.

Skills

Decision-making skills

Regulatory interpretation

Data analysis

Communication skills

IT skills

Education

A Level standard or equivalent experience

Job description

• Authorisation Caseworker required
• Exciting permanent opportunity to work for a Public Sector Organisation

About Our Client

You will be working for a Public Sector organisation based in Birmingham.

Job Description

The Authorisation Caseworker will play a key role in delivering the business plan by making risk-based decisions on low to medium-risk applications from solicitors and legal firms. You will ensure these decisions comply with regulations and meet required quality, timeliness, and service standards.

Key Responsibilities:

• Make regulatory decisions on applications deemed low/medium risk.
• Analyse applications and assess risk using multiple information sources.
• Maintain compliance with regulatory guidance and internal standards.
• Manage workload effectively to meet SLAs and team targets.
• Handle queries and complaints, ensuring timely resolution.
• Maintain data integrity for accurate regulatory registers and compliance monitoring.
• Support process improvements to enhance service delivery and value for money.
• Assist with on-boarding new team members and contribute to key projects.

The Successful Applicant

The successful Authorisation Caseworker will possess the following skills and attributes:

• Educated to A Level standard or equivalent experience.
• Strong decision-making skills with the ability to assess evidence and clearly explain outcomes.
• Proficient in interpreting and applying regulatory rules within a statutory framework.
• Skilled at analysing complex data and information.
• Able to prioritise tasks, work under pressure, and meet quality and target standards independently or within a team.
• Proven track record of ownership and delivering successful resolutions.
• Excellent communication skills, with the ability to engage effectively with diverse customers and stakeholders.
• Demonstrates tact, diplomacy, professionalism, and discretion.
• Strong IT and numeracy skills, including data analysis and report interrogation.
• Experience supporting continuous improvement initiatives.

What's on Offer

Don't miss this fantastic permanent opportunity!

• Competitive salary paying between £25,769 - £33,405, depending on experience
• Hybrid working available
• Hours of work: 9.00am - 5.00pm

Ready to take the next step in your career? Apply now and join a team where your skills will truly make an impact!