Austen & Blake - Sales Consultant

Highcross Leicester; Leicester; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hours: 40 per week

Referral scheme

Exclusive employee discount

Birthday leave

Enhanced leave policies

Partnership with global luxury brand

Free food on shift

Tips

Job summary

Highcross Leicester is seeking a Luxury Jewellery Sales Consultant to join our boutique team in Leicester. Based in our showroom, you’ll deliver exceptional client experiences, guide bespoke design journeys, and drive sales through consultative service and product knowledge.

Responsibilities include client consultations, post-sale relationship management, and collaboration with store teams to maintain a premium showroom environment. Weekend availability and regional travel may be required.

Qualifications

• 2 years’ experience in premium or luxury retail
• Outstanding written and verbal communication skills
• Experience handling phone, video, and face-to-face consultations
• Able to learn systems quickly and troubleshoot issues independently
• Willingness to travel to support other stores within the region
• Availability to work weekends and peak trade periods

Responsibilities

• Conduct one-hour lounge consultations to guide bespoke design journeys.
• Provide a seamless luxury client experience from welcome to post-sale.
• Achieve monthly sales targets through consultative approach.
• Maintain strong knowledge of collections and craftsmanship.
• Use CRM and internal systems to process bespoke orders and track enquiries.
• Represent the brand with professionalism and uphold showroom standards.
• Collaborate with store teams to support fulfilment and visual merchandising.

Skills

Luxury retail experience

Excellent communication

Consultation skills

Proactive and team player

Storytelling and styling

Education

GIA/JAA gemology training

Tools

CRM software

Job description

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom-made diamond jewellery to mark life’s milestones. Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever-expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.

Our Values

Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.

Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.

Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.

Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.

Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

The Role

We are seeking a Luxury Jewellery Sales Consultant to join our boutique team. Based in our elegant showroom, you’ll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.

How You’ll Contribute

Client Consultations: Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.

Customer Experience: Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.

Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.

Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.

Operational & CRM Excellence - Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and elevate complex or sensitive matters to the appropriate teams.

Brand Ambassadorship - Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.

Team Collaboration - Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.

Success in this role looks like: consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team-oriented store environment.

Skills You’ll Bring to The Role

1 - 2 years’ experience in a premium or luxury retail environment, with a strong sales track record

Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded

Outstanding written and verbal communication skills

Experience handling phone, video, and face-to-face consultations

Able to learn systems quickly and troubleshoot issues independently

Highly proactive and self-motivated to contribute beyond your core responsibilities

Team player with a collaborative mindset and a positive, solution-focused attitude

Creative eye for styling and passion for unique, bespoke jewellery

Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications

Customer-first mindset, acting as a brand ambassador and delivering exceptional experiences

Impeccable personal presentation and alignment with brand aesthetic

Willingness to travel to support other stores within the region to contribute to business success

Availability to work weekends and peak trade periods is essential

What’s In Store For You?

• Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation
• Referral Scheme - Cash rewards for referring great talent
• Exclusive Employee Discount %
• Birthday Leave - 1 paid day off on your birthday
• Enhanced Leave Policies - Formalised policies with clear processes & enhanced support
• Partner with a global luxury brand on its journey of expansion across ANZ
• Where those who love pizza can be their true self.Benefits: Free Food on shiftPlus Tips - You'll receive tips/Tronc*

Reporting to the Head of Operations, the HR Administrator will be the first point of contact for all HR, ER cases and payroll related queries at Hi

Austen & Blake is a luxury diamond jewellery company that believes jewellery is more than just metal and diamonds. It is a wearable memory that t

Do you see yourself growing and developing your career in luxury retail?Can you build close relationships with clients that last beyond a si

Be the first to hear about events, exclusive offers, competitions, new store openings and all the latest news from Highcross Leicester.