Audit Technology Support and Implementation Assistant Manager

Forvis Mazars LLP; City Of London; Vor Ort; GBP 42.000 - 64.000; Vollzeit

Zusammenfassung

Forvis Mazars LLP in the United Kingdom is seeking a capable offshore data analytics support professional to assist audit teams with complex queries and data tools. You will help lift offshore performance, review outputs, and coach junior analysts while maintaining high quality standards.

You will collaborate with audit teams, develop guidance materials, and contribute to continuous improvement initiatives across the support function. A proactive, detail-oriented approach is essential.

Qualifikationen

• Experience in audit or audit support environments.
• Ability to interpret data analytics outputs and exercise audit judgment.
• Strong problem-solving and analytical thinking.
• Capable of coaching junior analysts.

Aufgaben

• Provide hands-on support to audit teams for complex queries requiring audit judgment.
• Act as first escalation point for offshore data analysts and resolve high-priority queries.
• Review outputs from offshore team to ensure accuracy and quality for audit teams.
• Coach and train offshore team members on tools and processes.
• Monitor tickets and support demand with the Manager for prioritised workload.
• Own complex or sensitive issues and resolve them in a timely manner.
• Engage with audit teams, offering clear explanations and guidance.
• Identify recurring issues and knowledge gaps for continuous improvement.
• Assist in developing guidance materials, FAQs and user guides.
• Ensure offshore team adherence to processes and service levels.
• Collaborate with Manager/Director on performance feedback and risk areas.
• Support onboarding of new tools into the support model and offshore training.
• Maintain awareness of ATT functionality and audit applications for effective support.
• Contribute to training sessions and knowledge sharing to improve adoption.
• Provide feedback on tool development from user issues and support insights.

Kenntnisse

Audit support

Data analytics

Communication

Problem solving

Coaching

Tools

R

Python

SQL

Power BI

Alteryx

Jobbeschreibung

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future.

You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact.

About the role and Team

• Provide hands-on support to audit teams for more complex queries, including those requiring audit judgement, interpretation of outputs or deeper technical understanding.
• Act as the first escalation point for offshore data analysts, supporting resolution of queries that cannot be addressed through standard processes.
• Review outputs produced by offshore team members, ensuring accuracy, consistency and quality of responses provided to audit teams.
• Coach, train and support offshore team members, providing guidance on handling queries, use of tools, and expected service standards.
• Monitor incoming tickets and support demand, working with the Manager to ensure effective allocation and prioritisation of work.
• Take ownership of complex or sensitive support issues, ensuring they are investigated thoroughly and resolved in a timely manner.
• Engage directly with audit teams on more complex support cases, providing clear, practical explanations and guidance.
• Identify recurring issues, trends and knowledge gaps, and escalates these appropriately to support continuous improvement.
• Support the development and maintenance of guidance materials, including FAQs, user guides and standard responses.
• Ensure offshore team members adhere to agreed processes, service levels and quality standards.
• Collaborate with Manager and Director to provide feedback on performance, risks and areas for improvement within the support model.
• Support onboarding of new tools into the support model, including developing understanding and supporting offshore training.
• Maintain strong awareness of ATT functionality, use cases and audit applications to provide effective support.
• Support ATT implementation activity, including early-stage, hypercare support and user onboarding.
• Contribute to training sessions, drop-in clinics and knowledge sharing activities to improve adoption.
• Provide feedback into tool development and enhancement based on user issues and support insights.
• Support continuous improvement initiatives across the support function.
• Assist with documentation of processes, workflows and support standards.

What we are looking for

• Experience within audit, audit support, data analytics or technology-enabled audit environments.
• Strong understanding of audit processes and ability to apply judgement in practical scenarios.
• Experience supporting or working with audit technology, data tools or analytics solutions.
• Strong problem-solving capability and ability to work through complex queries and datasets.
• Ability to coach and support more junior team members.
• Strong communication skills with ability to explain complex concepts clearly to non-technical users.
• High attention to detail and commitment to quality and consistency.
• Ability to manage multiple priorities and work in a fast-paced support environment.
• Collaborative mindset with ability to work across teams and stakeholders.

Desirable experience

• Technical background in data analytics, including exposure to coding and tools such as R, Python, SQL, Alteryx, Power BI or similar.
• Experience working with audit data, financial information or large datasets.
• Exposure to support models, ticketing systems or service-based delivery environments.
• Experience supporting offshore delivery models or working with distributed teams.
• Understanding of audit technology landscape and ATT use cases.

Diversity , Equity & Inclusion

At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.