Audit Supervisor

JD SPORTS FASHION; Greenhill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major retail brand in Greenhill seeks a Retail Supervisor to enhance customer service and sales performance. The successful candidate will lead a dedicated team, ensuring exceptional service standards and visual merchandising practices. Experience in retail supervision is preferred, along with strong communication skills and proficiency in IT tools like Microsoft Office. Benefits include staff discounts and development opportunities to support career progression.

Benefits

Staff discount on JD Group and other brands

Personal development opportunities

Responsibilities

• Provide excellent customer service and handle complaints to ensure satisfaction.
• Achieve and exceed sales targets while monitoring staff performance.
• Utilize visual merchandising techniques to attract customers and maintain store standards.
• Lead and develop the shopfloor team to enhance performance and compliance with policies.

Skills

Retail Supervisor experience

Excellent Time Management

Strong verbal and written communication

IT skills – Microsoft Outlook, Word and Excel

Job description

Overview

You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities

• Customer Service: Provide customers with excellent levels of customer service. Deal with customer complaints and enquiries, providing the best possible outcome. Ensure the personal appearance of sales staff is in line with company guidelines. Have an understanding of the Customer Service measuring programme.
• Sales: Ensure that targets are achieved and, where possible, exceeded. Monitor staff service levels in order to maximise store sales. Utilise in-store devices, making sure that the customer is offered the whole product range. Use reports to assist you in product placement of key selling lines.
• Visual Merchandising: Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Provide assistance with the maintenance of standards on the sales floor. Keep stock clean and presentable at all times.
• Role Objectives & KPIs: Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs. Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation. Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures. Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Training & Development

Encourage personal progression throughout your store. Provide assistance with the induction and training of new starters. Assist with the development of existing staff, ensuring that personnel completes the relevant E‑Assessments.

Qualifications & Skills

• Retail Supervisor experience would be advantageous.
• Excellent Time Management skills.
• Strong verbal and written communication skills.
• IT skills – Microsoft Outlook, Word and Excel.

Benefits

We know our colleagues work tirelessly to make JD Sports the success it is today and, in turn, we offer them some amazing benefits including staff discount on JD Group and other brands within the organisation, and personal development opportunities to learn and develop at work.