Audiology Professional Manager (Adult Auditory Implants)

University College London Hospitals NHS Foundation Trust; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a qualified Audiologist or Clinical Scientist to manage specialized audiology services. The successful candidate will autonomously oversee complex clinical services, provide expert advice, and ensure high-quality patient care. Applicants should possess a post-graduate qualification in Audiology or Clinical Science and demonstrate strong communication skills. This role emphasizes patient support and compliance with national standards while contributing to a diverse healthcare environment.

Benefits

Commitment to sustainability

Diverse and inclusive workplace

Opportunities for research and innovation

Qualifications

• Post-graduate qualified with extensive experience in Audiology or Clinical Science.
• Ability to manage complex clinical services autonomously.
• Strong communication skills for sensitive patient interactions.

Responsibilities

• Manage and deliver complex clinical audiology services effectively.
• Provide expert advice to patients and other healthcare professionals.
• Ensure compliance with performance and quality standards.

Skills

Expert clinical advice

Communication skills

Patient support

Cultural sensitivity

Education

Post-graduate qualification in Audiology or Clinical Science

Job description

Purpose of the Role

The purpose of this role is to be responsible and accountable for a designated highly specialist service within the Audiology structure (Hearing Therapy, Hearing Aid Centre, Outreach team, Diagnostics, Paediatrics, and Auditory Implants). The post holder will be a highly developed and experienced post‑graduate qualified Audiologist or Clinical Scientist (Audiology) and will autonomously manage a clinical service in the designated team, including non‑routine and highly complex patients and activities. The post holder will be accountable to the identified Audiology Service Manager and will ensure that a consistently high quality complex and sophisticated clinical service is provided, meeting the highest national and international standards. The post holder will lead Audiology in delivering patient centred care using streamlined pathways. To work in conjunction with the Audiology Service Manager to ensure that the designated service are delivered against performance targets, The post holder will be responsible for delivering training and expert advice to meet the clinical requirements of the Service. The post holder will support the Audiology Service Manager to ensure that clinical and professional standards are maintained at all times. The post holder will be responsible for the management of the departmental equipment stock and supplies, within the limits of the designated budget and where appropriate be the designated budget holder.

Key Responsibilities

1. To be able to communicate complex and often sensitive or emotive information (such as diagnosis of hearing loss) in an effective and accurate way in difficult situations, to patients and their relatives and be able to adapt using different communication skills in every situation.
2. To ensure that each patient has access to the relevant counselling, rehabilitation, and external support that they require in relation to their hearing loss.
3. To provide support and motivation to patients so that they may complete the assessment and rehabilitation process to the best of their ability.
4. To work constructively and flexibly with people from different cultures and backgrounds, being particularly alert to special vulnerabilities e.g. refugee status and war‑related post‑traumatic stress disorders.
5. To provide expert advice regarding complex and highly complex clinical issues to other members of the team and to other professions.
6. To manage leave requests and staff sickness absence in line with Trust policies.
7. To support the Audiology Service Manager to ensure accurate activity and financial planning of services.
8. To initiate and lead service developments and liaise with the relevant Audiology service lead to understand the impact on the named service area.
9. To ensure that safeguarding process for children and vulnerable adults are managed throughout the service, including access to training and local policies where appropriate.
10. To oversee compliance with relevant standards that could include national or locally agreed performance or quality standard targets. This could include areas such as NHSP; Audiology led clinics, AQP referrals, direct access audiology, IQIPS standards, NDCS and BCIG Quality Standards.

Additional Responsibilities

• Manage the departmental equipment stock and supplies.
• Be the designated budget holder for the department.
• Ensure that the department’s performance targets are met.

Qualifications and Experience

The post holder will be a highly developed and experienced post‑graduate qualified Audiologist or Clinical Scientist (Audiology) with the ability to autonomously manage a complex clinical service and provide expert clinical advice.

Employer Information

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research. We provide first‑class acute and specialist services across eight sites and specialise in women's health and the treatment of many complex illnesses.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Equal Opportunity

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world‑class research, innovation and creativity.

Application Information

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application. Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly. Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion. The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. For further support on submitting an application please refer to the NLPSS Applicant Toolkit.