Audiology Domiciliary Customer Service Partner - Gwent, Wales

Specsavers Norge; Caerphilly; Hybrid; GBP 35,000 - 80,000; Full time

Benefits offered by this job

£5k car allowance or company car

30% share of business profits

Flexible working and autonomy

Medical and dental benefits

Access to cutting-edge technology

Job summary

A family-run global healthcare business is seeking an Audiology Domiciliary Customer Service Partner in Caerphilly, Wales. This role offers a unique business ownership opportunity where you will co-own and lead a Specsavers business. You will have strong community ties, drive a team, and ensure exceptional service. The package includes a competitive salary, a car allowance, and significant profit-sharing potential. It’s perfect for those with leadership skills and a passion for customer care.

Qualifications

• Strong leadership and business acumen.
• Passion for customer care and community impact.
• Valid UK driving licence and right to work in the UK.
• Willingness to complete Audiology Practitioner course within 12 months.

Responsibilities

• Lead and grow own team.
• Deliver exceptional customer service and clinical excellence.
• Make key decisions that shape your business.
• Serve local community with care and professionalism.

Skills

Leadership skills

Business acumen

Customer care

Job description

Audiology Domiciliary Customer Service Partner - Gwent, Wales

Location: Caerphilly, Wales, GB, CF83 3GG

Company: Specsavers

Audiology Domiciliary Customer Service Partner (CSP)

Location: Gwent, Wales (Field Based)

Type: Joint Venture Business Partnership

Package: £35,000 Annual Salary + £5k Car Allowance OR Company Car + 30% of Business Profits as Dividends

Guaranteed Earnings of £50,000 in Year One | On Target Earnings £80,000+

Own Your Future with Specsavers

This is not a typical job—it's a business ownership opportunity. As a Customer Service Partner in our new Audiology Domiciliary Joint Venture, you’ll co‑own and lead a Specsavers business, delivering life‑changing hearing care directly to customers in their homes and local community.

You’ll be an ‘A’ shareholder in a Specsavers joint venture, meaning you’ll:

• Own and run your own business
• Receive dividends from business profits
• Build a valuable asset for your future

What You’ll Do

As a Customer Service Partner, you’ll be the driving force behind your business:

• Lead and grow your own team
• Deliver exceptional customer service and clinical excellence
• Make key decisions that shape your business
• Serve your local community with care and professionalism

What You’ll Get

• A guaranteed competitive salary
• 30% share of business profits paid as dividends
• £5k car allowance or company car
• Flexible working and autonomy
• Full support from Specsavers’ central and local teams
• Access to cutting‑edge technology and development opportunities
• Generous benefits including medical, dental, pension, and more

Who You Are

You’re a retail or customer service expert with:

• Strong leadership and business acumen
• Passion for customer care and community impact
• A valid UK driving licence and right to work in the UK
• Willingness to complete the Audiology Practitioner course within 12 months

About the Role

You’ll operate across a defined territory in Berkshire, supported by a local administration team. You’ll shape your own clinic schedules, build lasting relationships with customers and your local community, and grow your business through exceptional service.

This role includes training to become an Audiology Practitioner, enabling you to carry out clinical duties under the supervision of a registered Hearing Aid Dispenser.

Why Specsavers?

We’re a family‑run business with a global reach. Our Joint Venture Partnership model gives you the freedom to run your own business with the backing of a trusted brand. You’ll enjoy the rewards of ownership—profit, growth, and autonomy—while we support you every step of the way.

Ready to Take the Leap?

If you’re ready to move from employee to business owner, we’d love to hear from you.