Audio Visual Technician

Green Folk; Camden Town; On-site; GBP 40,000; Full time

Job summary

A leading Audio-Video solutions provider is seeking an Onsite Audio‑Video Technician for a 12-month fixed-term contract. The role is based at Oxford Circus, requiring strong customer service skills and technical aptitude for troubleshooting AV systems. Candidates must have 4+ years of experience and be able to work independently while interacting with clients at all levels. This position offers competitive compensation and an on-site working environment.

Qualifications

• 4+ years of relevant experience.
• Comfortable interfacing with customers at various organizational levels.
• Experience performing outlined job responsibilities.
• Ability to work independently.

Responsibilities

• End‑to‑end troubleshooting of audio/video systems.
• Respond to AV Network Operations Centre alerts.
• Develop preventative maintenance plans.
• Setup customer meetings/events involving AV.

Skills

Excellent communication skills

Customer interfacing

Technical skills development

Network experience (Network+ and/or CCNA preferred)

Experience with Crestron solutions

Experience with cloud service providers

Ability to read technical drawings

Strong organizational skills

Calm under pressure

Tools

Crestron

Extron

Biamp

QSC

CompTIA

Job description

Onsite Audio‑Video Technician – 12‑month fixed term contract, Monday to Friday 8:30am–5:30pm, £40,000 per annum, Oxford Circus.

Summary

The Onsite Audio‑Video Technician is responsible for end‑to‑end troubleshooting, assessment and resolution of issues related to a customer's Audio/Video system(s). You will also provide preventative maintenance, meeting & event support, and customer training. You will be the face of our client's brand and must have excellent customer service skills and a strong technical aptitude.

Responsibilities

• End‑to‑end troubleshooting and resolution of all issues related to the site's integrated AV systems (diagnostics, DSPs, control processors, touch‑panels, display & audio connectivity issues, joining meetings, cabling, break/fix, AV rack, etc.)
• Respond with urgency to AV Network Operations Centre (AV NOC) alerts.
• Strive to identify and remediate the root cause of any issues, especially those that may be recurring.
• Daily health checks of all rooms and AV systems to ensure full operability.
• Develop and institute a comprehensive preventative maintenance plan based on manufacturer recommendations and industry best‑practice.
• Setup and support of customer meetings/events that involve AV (some may occur outside of traditional business hours).
• Coordinate maintenance windows and ensure systems are on the appropriate levels of firmware/software and configured optimally.
• Initiate RMAs for defective equipment and replacement products.
• Continuously provide end‑user training and feature awareness.

Qualifications & Skills

• 4+ years of relevant experience.
• Excellent communication skills, both verbal and written.
• Comfortable interfacing with a customer at various levels of their organization (Help Desk to C‑Level).
• Experience performing each of the job responsibilities outlined above in a relevant industry.
• Strong desire to develop and improve technical skills.
• Network experience (Network+ and/or CCNA preferred).
• Experience with various Crestron solutions.
• Experience with cloud‑based service providers and virtual meetings (e.g., Zoom, Microsoft Teams).
• Experience with monitoring and remote management services.
• Literacy in Windows and Mac operating systems.
• Ability to read technical drawings and schematics.
• Ability to work independently.
• Ability to stay calm under pressure yet act with a sense of urgency.
• Must possess strong organizational, efficiency and detail‑oriented skill sets.
• Professional presentation and demeanor.
• Other desirable vendor certifications include Crestron, Extron, Biamp, QSC and CompTIA.

Additional Information

Please note that full and permanent right to work in the UK is a non‑negotiable requirement for this role. This employer is unable to offer visa sponsorship now or in the future.

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.