Audio Visual Service Engineer

Unified Support; Thatcham; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading audio-visual services company in the UK is looking for an Audio Visual Service Engineer to provide field-based support and maintenance for audio-visual, video conferencing, and control equipment. The role requires a minimum of 4 years of experience in audio-visual services, excellent communication skills, and the ability to terminate cables. The ideal candidate will be proactive, organized, and responsive to service desk demands, with opportunities for professional growth and a competitive salary.

Benefits

Salary up to 40K based on experience

28 days holiday including bank holidays

Car allowance

Pension matching after one year

Bupa Healthcare after 6 months

Bonus scheme based on performance

Qualifications

• Minimum 4 years of audio-visual experience in installation or tech support.
• Ability to terminate cables, especially Cat5/6, RS232 and Audio TRS.
• Knowledge of audio room acoustic optimization in varied environments.
• Strong client-facing communication skills.
• Good numeracy and written communication skills.
• Quick response to service desk tickets.
• Clean driving license and current passport.

Responsibilities

• Provide field-based service and support to clients.
• Service and support audio-visual and control equipment.
• Conduct preventative maintenance visits and user training.
• Communicate with customers and adhere to site rules.

Skills

Audio-visual experience

Cable termination (Cat5/6, RS232, Audio TRS)

Audio room acoustic optimization

Effective communication skills

Numeracy and written skills

Organizational skills

Time management

Education

AVIXA CTS

Job description

Audio Visual Service Engineer

To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.

This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead.

The Benefits

• Salary – up to 40K based upon experience
• 28 days holiday, including the 8 bank holiday days - with incremental increases for long service.
• Car Allowance
• Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years’ service a salary sacrifice option is available.
• There is a drink allowance during the day.
• Tools & PC supplied.
• Bupa Healthcare after 6 months including dental cover
• Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary.

Role Title

Audio Visual Service Engineer

Accountabilities Include: Knowledge & Key Skills

• Onsite Work 80%
• Audio (Program and Speech, DSP-based systems) – QSC, Biamp, Shure, and Poly sound structure
• Projection and Display Devices (Maintenance)
• Custom Control Systems (AMX / Crestron / Extron / SY)
• Audio and Video Conferencing (Cisco / Lifesize / Polycom / Zoom / Microsoft Teams)
• Microsoft Hub
• Digital Signage Systems (Scala / OneLAN / Brightsign)
• Video Wall Display Systems (Datapath / Dexon)
• IPTV (Exterity / Tripleplay)
• Live Event Work (VC / Presentation / Broadcast)
• Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.
• Site cleanliness
• Communicating with customers and site contacts
• Adherence to site rules, procedures, and H&S
• Adhoc On-site Tech cover - annual leave, sickness
• In office 20%
• Completing post-job and PM reports
• Providing phone / email tech support
• Product research and development for client requirements
• Continue with PDP and applicable training
• IMS and Quality Policy awareness and development

Essential

• 4 years audio-visual experience - installation / onsite / tech support
• Ability to terminate cables (particularly Cat5 / 6, RS232 and Audio TRS)
• Knowledge of Audio room acoustic optimisation within various environments
• Effective communication skills at all levels, especially client-facing
• Good numeracy and written skills
• Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively
• Quick response to service desk tickets
• Able to work individually and as part of a team
• Good time keeping and dressed according to the job in hand
• Fully compliant with The Health and Safety at Work Act 1974
• Clean driving licence and a current passport holder
• AVIXA CTS

Desirable

• Crestron P101
• Extron School of AV
• Cisco CCIP
• Microsoft Teams core skills
• Networking knowledge (including identifying issues regarding Dante / AES67 in respect to QoS / PTP / IGMP)