Audio Visual Project Co-Ordinator

Unified Support; Taplow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading operational support company in the UK is seeking an individual to provide high-quality operational support to customers and internal business functions. Responsibilities include managing project activities, ensuring quality assurance, and supporting team coordination. The ideal candidate will be self-motivated, possess strong customer service skills, and be proficient in Microsoft Office applications. This is an office-based role in Taplow.

Qualifications

• Strong customer service and support focus.
• Good interpersonal and communication skills.
• Self-motivated with the ability to take ownership.
• Ability to multitask and meet tight deadlines.
• Proficiency in PC skills – Excel, Word, PowerPoint.

Responsibilities

• Manage and coordinate team sessions and master project list.
• Ensure quality assurance of project collateral.
• Responsible for closing projects and ensuring documentation.
• Attend PM team meetings and assist with project allocations.
• Support daily activities of the Senior Project Coordinator.

Skills

Customer service focus

Interpersonal skills

Multitasking

Proficiency in Excel

Proficiency in Word

Proficiency in PowerPoint

Job description

To provide high-quality operational support to our client's customers and internal business functions. BTO owner of the internal PM process, ensuring jobs are delivered within agreed timescales. This role is office-based at our client's HQ in Maidenhead; all candidates will need to live within a commutable distance.

Accountabilities

PM Support Activities:

• Manage and coordinate team sessions and master project list.
• Ensure quality assurance of project collateral for all projects across the team from start to finish.
• Responsible for closing projects and ensuring the as‑built drawings are in the configuration.
• Create and distribute RAMS when required.
• Attend all BTO team calls to remain aware of current projects.
• Attend PM team meetings to assist with project allocation and allocate projects in the absence of the Operations Manager.
• Manage small projects when there is no Project Manager – booking resources, coordinating the procurement plan, agreeing installation dates with the customer, agreeing attendances with the customer, and reviewing the final sign‑off.
• Assist the sales team with internal documentation.
• Prepare Subcontractor Scope of Works templates based on information provided by the Project Manager and coordinate purchase orders with the ISEs.
• Coordinate Site Survey Projects.
• Arrange resources and book dates with the customer.
• Obtain documentation and forward site surveys to the Sales Consultant.
• Support the Senior PC in day‑to‑day activities and support the PM or Operations Manager with calls and ad‑hoc administration requirements.
• Process PM and Design Team Timesheets as allocated by the Operations Manager.

Critical Success Factors

• Achieve high levels of customer satisfaction.
• Demonstrate ownership of problems.
• Deliver projects within agreed timescales.
• Comply with departmental processes and procedures.
• Strong customer service and support focus with a desire to deliver a high‑quality service.
• Good interpersonal and communication skills.
• Self‑motivated with the ability to take ownership and responsibility.
• Ability to multitask, work under pressure, and meet tight deadlines.
• Possess a desire to learn and improve skills and knowledge.
• Fast learner, energetic, enthusiastic.
• Positive "can‑do" attitude.
• Team player.
• Good numeracy and written skills.
• Proficiency in PC skills – Excel, Word, PowerPoint.