Audio Visual Field Service Engineer

proAV Ltd; Egham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading audio visual integrator in the United Kingdom is seeking an experienced AV Field Service Engineer to join their Field Engineering team. The successful candidate will be responsible for maintaining high levels of customer service, providing onsite technical support, and ensuring timely fault resolution. This role is an exciting opportunity to enhance service and client relations while working in a dynamic environment. A competitive remuneration and benefits package will reflect the experience and seniority of the position.

Qualifications

• Experienced AV Field Service Engineer with a proven track record.
• Ability to manage and update fault tickets promptly.
• Excellent communication skills with clients.

Responsibilities

• Conduct field service engineering work as required.
• Provide onsite service engineering covering client sites.
• Ensure fault resolution is to client satisfaction.

Skills

Customer Service

Technical Support

Problem Solving

Job description

About The Role

Role Overview :

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility formaintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s.

You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.

This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities :

• Field service engineering work as required
• Onsite Service Engineering covering client sites as required

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