Audio Visual Field Service Engineer

Prospero Integrated; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading AV integrator in the UK is seeking an experienced AV Field Service Engineer to join their Field Engineering team. This role involves providing technical support at prestigious client sites across the UK and Europe, ensuring high levels of customer satisfaction. Candidates should have proven AV field service experience and strong knowledge of AV technologies. The position offers a competitive salary with opportunities for career development.

Benefits

Competitive salary

Career development opportunities

International exposure

Qualifications

• Proven experience in AV field service or technical support roles.
• Strong knowledge of AV/VC/UC technologies.
• Excellent multitasking and prioritisation skills.

Responsibilities

• Provide onsite and remote technical support across client sites.
• Deliver field service engineering and preventative maintenance.
• Conduct site surveys and installations.

Skills

AV field service experience

Knowledge of AV/VC/UC technologies

Calm under pressure

Excellent communication skills

Attention to detail

Customer-focused approach

Tools

AMX

Crestron

Extron

DSPs

Video conferencing technologies

Job description

Overview

Are you a technically skilled AV professional with a passion for delivering exceptional customer service? Our client—a world-leading audio visual integrator—is seeking an experienced AV Field Service Engineer to join their high-performing Field Engineering team. This is a hands-on role supporting prestigious client sites across the UK and Europe, combining technical expertise with proactive fault resolution and client engagement. If you thrive in fast-paced environments and enjoy solving problems on the front line, this is your opportunity to make a real impact.

Responsibilities

• Provide onsite and remote technical support across client sites
• Deliver field service engineering and preventative maintenance as required
• Conduct site surveys and small works installations, including client handovers
• Travel to domestic and European client locations (as needed)
• Work rotational shifts to meet SLA and KPI requirements
• Manage fault tickets and ensure timely updates and resolution
• Maintain high levels of customer satisfaction and uphold commercial standards
• Complete all necessary administrative tasks to support engineering operations

Ideal Candidate Profile - Qualifications

• Proven experience in AV field service or technical support roles
• Strong knowledge of AV/VC/UC technologies (e.g., AMX, Crestron, Extron, DSPs, video conferencing)
• Calm under pressure with excellent multitasking and prioritisation skills
• Confident communicator via phone and email
• Meticulous attention to detail and highly organised
• Flexible, proactive, and customer-focused approach
• Able to manage client communications and escalate issues effectively

What’s on Offer

• Join a globally respected AV integrator with a premium client base
• Work on high-profile projects across the UK and Europe
• Competitive salary and benefits package reflective of experience and seniority
• Opportunities for career development and international exposure

Ready to take your AV engineering career on the road? Apply today or contact us for a confidential discussion.