Audi Front of House Manager

Land Rover; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A premier automotive dealership in the East Midlands is seeking a Front of House Manager to lead the team, ensuring excellent customer service. The ideal candidate will have management experience and strong leadership skills while being part of a professional and efficient aftersales operation. The role is full-time and may include weekends, offering benefits like enhanced holiday entitlement and various discounts.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Management experience is essential.
• Experience in a similar role is required.
• Strong customer service background is necessary.

Responsibilities

• Lead a team of Service Advisors and Showroom Hosts.
• Ensure excellent customer service and first-time resolution.
• Oversee service advisors and support the service department.

Skills

Strong leadership skills

Technical knowledge

Customer service expertise

Ability to work under pressure

Job description

An excellent opportunity has arisen for a Front of House Manager to join Derby Audi due to internal movement.

This is a rare and exciting opportunity for someone looking to step into a Front of House Management role, and progress their career within Sytner Group.

As a Front of House Manager, you will lead a dedicated team of Service Advisors and Showroom Hosts to ensure excellent customer service and first-time resolution. You will oversee service advisors, support the service department, and deliver comprehensive Aftersales services, including maximising profitability and sales of parts, labour hours, MOT, lubricants, tyres, and subcontracted services.

You will be a key member of the Management Team, reporting to the Service Manager, with a focus on providing outstanding customer service and maintaining an efficient, professional aftersales front of house operation.

This is a full-time role which may include weekends to ensure high-quality service for our customers.

About you

Experience in a similar role is essential, though not necessarily within the motor industry or brand-specific. You should possess strong technical knowledge, the ability to work under pressure, and demonstrate excellent leadership skills to motivate your team.

You should aim for operational excellence, have a strategic mindset, and always prioritize the customer.

Please note that candidates must have management experience and customer service expertise.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.