Atlassian Platform Analyst

McLaren Automotive Ltd; Old Woking; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days holiday

Enhanced company pension scheme

Private medical insurance

Life assurance benefit

Sabbatical after 2 years’ service

Wellbeing initiatives

Employee assistance programme

Job summary

McLaren Automotive Ltd is seeking an Atlassian Platform Specialist to support Jira/Confluence in the UK. You will provide day-to-day admin, user support and platform improvements under the Enterprise Atlassian Platform Lead to keep a reliable, well-governed service enterprise-wide.

Responsibilities include configuring changes, testing, building dashboards, enabling users with guidance and light training, and helping with incident management while upholding governance standards and performance

Qualifications

• Proven experience administering Jira and Confluence (cloud or data centre), including projects, spaces, permissions, workflows and dashboards.
• Strong understanding of Agile practices (Scrum/Kanban) and service management concepts.
• Ability to translate user needs into clear configurations and communicate outcomes in plain language.
• Familiarity with JQL, automation rules and app integrations; training will be provided.

Responsibilities

• Provide 1st/2nd line support for Jira/Confluence/JSM and manage user access.
• Implement approved changes to workflows, fields, schemes and dashboards.
• Monitor platform health and assist with incidents and problem management.
• Deliver onboarding, how-to guidance and light training for users.
• Create and maintain dashboards and basic metrics for teams and leaders.
• Assist with marketplace apps, connectors and API-based automations.
• Maintain governance standards and tidy configuration practices.

Skills

Jira/Confluence administration

1st/2nd line user support

Dashboards & reporting

Workflow configuration

Agile/Scrum/Kanban knowledge

App integrations & automation

Governance & documentation

Tools

Jira

Confluence

JSM

Job description

Support and enhance McLaren's Atlassian ecosystem through day-to-day administration, user support and delivery of platform improvements. This role is delivery and service-focused, working under the direction of the Enterprise Atlassian Platform Lead to maintain a reliable, well-governed platform for the enterprise.

What You’ll Do

• Enterprise support: provide 1st/2nd line support for Jira/Confluence/JSM, including user access, permissions, troubleshooting and knowledge articles.
• Configuration & delivery: implement approved changes (workflows, fields, schemes, forms, automations, dashboards) and support testing/UAT.
• Operational excellence: monitor platform health, assist with incident/problem management and help maintain runbooks.
• User enablement: deliver onboarding, how-to guidance and lightweight training; promote consistent ways of working and templates.
• Reporting & insights: build and maintain dashboards, filters and basic metrics to support teams and leaders.
• Integration support: assist with marketplace apps, connectors and API-based automations; elevate complex items appropriately.
• Governance support: help maintain standards, documentation and configuration hygiene (naming, archiving, clean-up).
  Practical experience administering Jira and/or Confluence (cloud or data centre), including projects/spaces, permissions, workflows and dashboards.
• Good understanding of Agile ways of working (Scrum/Kanban) and/or service management concepts.
• Comfortable translating user needs into configurations and explaining outcomes in plain language.
• Basic familiarity with JQL, automation rules, and integrating apps (training/mentoring provided).

Personal Attributes

• Service mindset and attention to detail.
• Learner's curiosity for platform features, automation and continuous improvement.
• Reliable, organised and able to manage multiple support/delivery items.
• Collaborative and confident engaging with a wide range of stakeholders.
• Proactive and self-motivated.
• Delivery and outcome focused.
• Works collaboratively and puts the 'team' ahead of 'self'
• Good communication written and verbal
• Ability to work in a fast-paced and dynamic environment.

No restraints. No limitations. We don't simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.

What We'll Do for You

We offer a wide - ranging benefits package, which includes:

• Structured career development framework
• 25 days' holiday, plus bank holiday. Annual buy & sell up to five days
• Enhanced company pension scheme
• Discretionary annual bonus award
• Private medical insurance and health cash plan
• Life assurance benefit
• Ability to apply for a sabbatical of up to one year after only two years' service
• Benefits you can adapt to your lifestyle, such as discounted shopping
• Generous parental leave policies
• A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice