Atlassian ITSM Administrator - Jira & Confluence Expert

MUFG Investor Services; City of Westminster; On-site; GBP 45,000 - 65,000; Full time

Job summary

A financial services firm in the City of Westminster is seeking an experienced IT Service Management Specialist to oversee the implementation and support of ITSM tools. The role involves administering Atlassian tools such as Jira Service Management and Confluence, training users, and maintaining ITIL processes. The successful candidate will collaborate closely with IT and development teams to ensure optimal functionality of ITSM tools and contribute to documentation and knowledge management efforts.

Qualifications

• Proficient technical support for IT Service Management tools.
• Experience with implementing ITIL practices.
• Strong documentation and user training skills.

Responsibilities

• Provide technical support for ITSM tools.
• Serve as Atlassian tools administrator.
• Train users on ITSM tools and processes.
• Develop and maintain documentation for ITSM tools.
• Lead efforts in implementing ITIL practices.

Skills

Technical support for ITSM tools

Atlassian tools administration

Documentation skills

Knowledge of ITIL practices

User training

Tools

Jira Service Management

Jira

Confluence

Job description

A financial services firm in the City of Westminster is seeking an experienced IT Service Management Specialist to oversee the implementation and support of ITSM tools. The role involves administering Atlassian tools such as Jira Service Management and Confluence, training users, and maintaining ITIL processes. The successful candidate will collaborate closely with IT and development teams to ensure optimal functionality of ITSM tools and contribute to documentation and knowledge management efforts.