ASTORIA GRANDE - ASST FRONT OFFICE MANAGER - АССИСТЕНТ МЕНЕДЖЕРА СТОЙКИ РЕГИСТРАЦИИ

Ismira Recruitment & Crewing Agency; Royton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A cruise ship employment agency is seeking an Asst Front Office Manager to support the Front Office operations on the ASTORIA GRANDE cruise ship. This role, which requires fluency in Russian and experience in hospitality management, offers travel opportunities to Turkey and Egypt, with a contract lasting 6-7 months. Candidates should have strong management and customer service skills, with proficiency in relevant software.

Benefits

Opportunity to travel to Turkey, Egypt, and Greece

Free meals and accommodation

Employer covers travel ticket

Bonus system and tips

Qualifications

• Age 18+, fluency in Russian is mandatory.
• Experience in a management role within hospitality, including 3 years as Receptionist.
• Strong management skills and ability to work under pressure.

Responsibilities

• Assist with daily operations of the Front Desk under the Front Office Manager.
• Ensure high guest satisfaction and manage quality service delivery.
• Conduct departmental meetings and maintain internal communications.

Skills

Fluency in Russian

Strong communication skills

Problem solving

Customer service

Conflict resolution

Education

Degree in hospitality management or related field

Tools

Microsoft Office

Fidelio Cruise

Job description

ISMIRA Agency is hiring ASST FRONT OFFICE MANAGER for ASTORIA GRANDE cruise ships!

ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece.

POSITION SUMMARY

Asst Front Office Manager assists the Front Office Manager with the Desk and Accounting Operation to ensure company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through department heads.

WHAT COMPANY OFFERS

• Opportunity to travel to the ports of Turkey, Egypt and Greece
• Free meals and accommodation
• The ticket is at the expense of the employer
• The contract is 6-7 months
• The salary is paid in euros. A bonus system for rewarding employees, as well as tips
• No visa required

REQUIREMENTS

• Age 18+
• Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
• Fluency in Russian is mandatory
• Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
• A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
• Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent, preferred.
• Five or more year progressive management experience in an upscale hotel or cruise ship of which three years as Receptionist / Sr. Receptionist.
• Strong communication, problem solving, decision making, and interpersonal skills.
• Strong management skills in a multicultural and dynamic environment.
• Superior customer service, team building and conflict resolution skills.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Ability to utilize and administer the company’s disciplinary action process through coaching and counseling to improve performance.
• Proficiency with Microsoft Office, Lotus Note, IISII, Fidelio Cruise and/or Linux computer software.
• Ability to work well under pressure and in a constantly challenging environment.

RESPONSIBILITIES

• In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas.
• Plans, organizes, supports, controls, and evaluates the operation of the Front Desk together with the Front Office Manager. Accomplishes the targets set forth by the company through the management of subordinates.
• Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards.
• Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity.
• Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Shipboard Management informed of all activities and pending issues that require cooperation or immediate attention such as equipment/system maintenance, etc.
• Assist the Front Office Manager in maintaining and updating the Administration Manual.
• Responsible to answer and to provide information to passengers when needed.
• Any issue must be dealt with promptly and passengers must be advised as soon as the necessary actions are taken. If you are not able to solve this problem please call your superior. In case of emergency call the bridge.
• Assist Front Office Manager to process all passengers at embarkation-registration. This to include lifting cruise tickets, passports, any other document.
• Assist Front Office Manager in issuing a landing card to each passenger embarking
• Receives Lost & Found items. Prepare an inventory of the contents of purses in presence of person submitting the found, and get a confirming sign on the inventory form.
• Maintain a logbook of all found items and reports of the lost items.
• Control access to passenger’s safety deposit boxes and maintain a signature logbook for each box, requiring correct signature, date and timing for each entry.

The number of spots is limited!

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Last update: 14 декабря 2024