Associate UX Researcher - Loyalty & Support

Tesco UK; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading UK supermarket is seeking an Associate UX Researcher to enhance the shopping experience for millions of customers. The role involves designing and conducting user-centered research, collaborating across teams, and applying various research methodologies. The ideal candidate will possess strong communication skills and have hands-on experience with qualitative and quantitative methods. This position offers a hybrid working model and a supportive environment for personal and professional growth.

Benefits

Competitive benefits package

Hybrid work model

Qualifications

• Hands-on experience with usability testing and ethnography.
• Experience crafting research plans and communicating results.
• Ability to apply a range of UX research methods.

Responsibilities

• Design and conduct user-centred research across various projects.
• Collaborate with teams to understand business requirements.
• Evangelise research practices and communicate findings.

Skills

UX research methodology awareness

Qualitative and quantitative research methods

User-centred design principles

Agile and Lean practices knowledge

Strong communication skills

Creative problem-solving

Tools

UserTesting.com

Optimal Workshop

InVision

Job description

We’re seeking an enthusiastic and curious Associate UX Researcher who demonstrates attention to detail to join our multidisciplinary team!

As an associate researcher at the UK’s largest supermarket, you’ll become a crucial part of helping millions of people shop better. You’ll discover the how, why and when of customer needs, helping shape and validate solutions that improve every stage of a customer’s shopping journey. You'll learn how to balance business objectives with user expectations, generating research that helps tackle both. And you’ll work with a team of true experts who can help you overcome every challenge.

Audiences don't get bigger or more diverse than this. We have 11 million active app users and over 1 million online grocery orders a week. So, you’ll need a big appetite for research methodologies. That includes qualitative and quantitative research, customer interviews and data synthesis!

Empathy mixed with insight and collaboration is the recipe for successful research. So, you’ll be learning from and collaborating with the finest researchers, UX and UI designers, UX writers, service designers, data and analytics experts, product managers and developers.

Our signature dish is our research library, so you'll get to grips with how to work with big data sets and sophisticated reports.

Here’s a taste of what you can expect.

You’ll join a business that values your experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You'll be a crucial part of a dedicated team with individuals from a diverse set of backgrounds who share your motivation and determination. You'll enjoy a hybrid role that builds the perfect work/life balance, allowing you to be yourself both professionally and personally. And a benefits package that’s more than competitive.

Key Responsibilities

• Design and conduct research to offer user‑centred, data‑driven recommendations across various projects and product areas.
• Formulate research summaries, establish research timelines, perform qualitative and quantitative studies, evaluate outcomes, craft verbal and written reports, give presentations to customers.
• Collaborate with other teams, such as the Online UX Design Team and product owners to understand key business requirements and priorities.
• Exhibit the ability to apply a range of UX research methods and turn research findings into actionable recommendations.
• Contribute to the advancement of standard methodologies in UI and UX design research through sharing knowledge, insights, and processes.
• Support the UX researchers with workflow and project management through facilitating prioritisation, identifying achievements and risks, streamlining comms, and ensuring the team has the resources it needs.
• Evangelise research practices standards across the team.
• Identify and solve workflow issues, such as coordinating research activities and booking labs.
• Elevate the visibility of the UX Research Team by identifying and sharing success stories and assisting collaborators in recognising the team's value and contribution.
• Assist with organising and facilitating team meetings and activities, maintain tools, create playbooks and onboard new team members.
• Help maintain relationships with external parties, such as vendors.
• Follow our Business Code of Conduct and always act with integrity and due diligence.

Required Qualifications

• A sound awareness of UX research methodology and practices
• Hands‑on experience with a range of qualitative and quantitative research methods and techniques, such as usability testing, ethnography, contextual enquiry, creation of user personas, journey mapping, surveys, competitor analysis and heuristics.
• An understanding of user‑centred design principles and their application to interface and service design.
• Some knowledge of Agile and Lean practices.
• An appreciation of the trade‑offs between user needs, business requirements and technical constraints.
• Experience crafting research plans to identify key achievement deliverables to collaborators and senior level team members.
• Experience using software tools for both lab‑based and remote user testing. This could include UserTesting.com, Optimal Workshop, Morae, Tobii, InVision.
• Experience in Usability / UX lab‑based testing is desirable.
• The ability to build solid working relationships with peers and senior leadership.
• Strong written and verbal communication, and presentation skills.
• The ability to tackle problems creatively and effectively.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full‑time & part‑time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you – Everyone is welcome at Tesco.