Associate User Researcher

Department for Levelling Up, Housing and Communities; Wolverhampton; On-site; GBP 33,000 - 40,000; Full time

Job summary

A government agency in Wolverhampton is seeking an Associate User Researcher to conduct user research activities, analyse data, and share findings to improve services. The ideal candidate should have a strong interest in user research and good communication skills. Salary ranges from £33,787 to £39,508. A Civil Service Defined Benefit Pension scheme is included.

Qualifications

• Strong interest in user research and a desire to move into this profession.
• Basic knowledge of user research methods and passion to apply them.
• Experience of doing user research and analysis.

Responsibilities

• Work with others under supervision to plan and carry out user research activities.
• Analyse research data and synthesise actionable findings.
• Share findings to help understand users and their needs.

Skills

User research methods

Communication skills

Collaboration with teams

Job description

Associate User Researcher – Homes for Ukraine, MHCLG

Location: Wolverhampton

Responsibilities

• Work with others under supervision to plan, prepare and carry out a range of user research activities to support the design and improvement of services
• Analyse research data and synthesise clear and actionable findings
• Share findings to help people understand users and their needs
• Work closely with colleagues to turn user research findings into action
• Champion users and their experience

Qualifications

• Strong interest in user research and a desire to move into this profession
• Basic knowledge of user research methods and passion to apply them
• Experience of doing user research and analysis, either as a researcher in a small team or through other user‑centred design activities
• Good communication skills and ability to champion user‑centred ways of working
• Experience working in multidisciplinary teams on live digital services, including collaboration with software developers to deliver iterative improvements

Benefits and Salary

Salary: £33,787 – £39,508 (national). Civil Service Defined Benefit Pension scheme contribution of 28.97%.

Diversity & Inclusion

We particularly welcome candidates from ethnic minority backgrounds and other under‑represented groups to apply, as we work to continually improve our ability to represent the places and communities we support.