Associate Store Leader, Regent Street

ON; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global sports brand is looking for a Retail Operations Manager to drive operational excellence across retail stores. The successful candidate will oversee inventory management, team development, and ensure high customer service standards. Ideal applicants will have over 5 years of retail experience, particularly in the sports sector, and strong project management skills. Join to impact the brand's future retail landscape positively.

Qualifications

• 5+ years of relevant experience in retail.
• Experience in the sports industry is a plus.
• Proven ability to lead and develop high-performing teams.

Responsibilities

• Ensure optimal stock levels and inventory accuracy.
• Oversee talent-related matters including performance.
• Implement development plans for team leads.

Skills

Project management

Team leadership

Organizational skills

Problem-solving

Customer service

Job description

In this role, you will play a pivotal role in driving and supporting retail initiatives to enhance operational excellence within our retail stores. Collaborating closely with regional retail management and store leadership, you will be integral to our growth as we expand our retail presence. Your responsibilities will include team development and performance management, overseeing inventory management, leading change management efforts, and crafting effective communications, SOP accountability, and other essential content. This position offers the opportunity to shape and build our retail landscape, setting a strong foundation for the future. Join us to make a significant impact and grow with us in this dynamic and exciting journey.

Your Mission

• Ensure optimal stock levels and inventory accuracy by proactively monitoring sell-through rates and product flow strategy in store.
• Ensure smooth transitions by planning visual change-outs in advance and addressing any visual updates for sell through optimization on a daily basis.
• Oversee all talent-related matters including time tracking, payroll, absence, conduct, and performance.
• Ensure effective in-store training delivered by the training lead.
• Implement development plans for team leads to support their professional growth and performance.
• Lead recruitment for lead advisors and advisors, and deliver a strong onboarding process for new hires.
• Ensure optimum team coverage by creating and managing schedules.
• Implement action plans to maintain high team engagement based on feedback from engagement surveys.
• Maintain high stock accuracy and operational efficiency through effective BoH strategies.
• Lead the development and management of the BoH team.
• Ensure smooth transportation of products in collaboration with the product operations team.
• Oversee stock counts, managing all aspects from preparation to investigation of discrepancies.
• The Team Spirit: Foster a collaborative and team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You have 5+ years of relevant work experience in retail, with experience in the sports industry being a plus.
• You have strong experience in project management, coordinating cross-functional teams from start to finish.
• You possess an entrepreneurial growth mindset, eager to challenge the status quo with an appetite for relentless improvement.
• You have strong organizational skills and attention to detail.
• You have a proven ability to lead and develop high-performing teams.
• You are adept at problem-solving and decision-making in a fast-paced environment.

About the Team

In this role, you will support the fastest-growing global sports brand in expanding and optimizing its retail store operations. Working alongside Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team, you will elevate store processes and drive operational excellence. You will collaborate with store teams to manage and communicate store workload across departments, steer special projects, ensure smooth technical operations, and implement omni-channel opportunities in our retail stores. Join us to shape the future of our retail landscape and contribute to our continued success.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.