Associate Store Leader

ON RUNNING; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading athletic footwear company in London seeks a Retail Store Manager to co-lead their first retail store in Seoul. The role involves managing store operations, ensuring exceptional customer service, and working collaboratively with the Direct-to-Consumer Retail team. Candidates should have 3-5 years of experience in a customer-focused environment, preferably in retail. An entrepreneurial spirit and strong organizational skills are essential for anticipating future store needs.

Qualifications

• 3-5+ years of experience in a customer-focused setting including managerial responsibilities.
• Operational retail experience in a sports or fashion environment is a strong plus.
• A collaborative team player with strong interpersonal and communication skills.

Responsibilities

• Co-define store operation processes with On's DTC Retail team.
• Be in charge of the store's overall performance and delivering exceptional customer service daily.
• Oversee all store-related operations including inventory management and IT systems.

Skills

Customer service focus

Interpersonal skills

Organizational skills

Communication skills

Job description

Overview

In short This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Retail team and take on the responsibility to co-lead On's first retail stores in Seoul.

Responsibilities

• Co-define store operation processes with On's DTC Retail team.
• Be in charge of the store's overall performance and delivering exceptional customer service daily.
• Oversee all store-related operations, including inventory management, IT systems, customer flows, and product training, as well as internal team responsibilities.

Qualifications

• 3-5+ years of experience in a customer-focused setting including managerial responsibilities
• Operational retail experience in a sports or fashion environment is a strong plus
• A collaborative team player with strong interpersonal, hospitality and communication skills
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs

Additional requirements

• Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. It also includes stooping, kneeling, and crouching.
• Working hours: This role will need to have the ability to work weekends, evenings and holidays as needed.