Associate Resourcing Administrator

aqa; Guildford; Hybrid; GBP 15,000 - 16,000; Full time

Job summary

AQA in Guildford is seeking an Associate Resourcing Administrator on a permanent contract. Hybrid work with one day in the office per week; salary £25,000–£27,300 per year (pro rata £15,000–£16,380).

You will help build and sustain a large community of examiners and moderators, forecast demand, manage contracts, and ensure timely, high-quality assessment delivery across exams.

Qualifications

• Experience in a customer-facing role, with the ability to build positive, professional relationships
• Confidence working with systems, spreadsheets and data, and using information to make informed decisions
• The ability to balance multiple priorities and manage competing deadlines effectively
• Resilience and tenacity, with the motivation to keep going when plans change or challenges arise
• Curiosity and a desire to improve how things work, with an interest in making processes simpler and more effective

Responsibilities

• Ensuring a sufficient number of suitably skilled associates are invited, contracted and allocated so that all assessment activity is delivered to schedule
• Managing resourcing activity across multiple components, using data and management information to monitor demand, identify risks and put effective contingency plans in place
• Providing a high-quality service to associates and internal stakeholders through clear communication, accurate administration and timely issue resolution

Skills

Customer-facing

Data analysis

Prioritisation

Resilience

Process improvement

Job description

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK , we mark over 10 million exam papers each year and it's our people who make this happen.

Job title: Associate Resourcing Administrator

Contract type: Permanent

Location: Guildford

Salary: £25,000 - £27,300 (Pro rated £15,000 - £16,380)

Working Arrangements: Hybrid - 1 days a week in office

Want your day-to-day work to play a key role in making sure over a million young people receive fair, timely exam results each year.

As our Associate Resourcing Administrator you'll play a vital role in supporting the delivery of high‑stakes qualifications that impact more than one million young people each year in the UK and overseas.

Working at scale, in a fast‑moving environment, you will help ensure that the right expertise is in place at the right time so that results are delivered with confidence, fairness and quality.

This is an opportunity to use your organisational skills, curiosity and resilience in a role where your work has real‑world impact.

In this role, you will be part of the Associate Resourcing team, responsible for building and sustaining a large community of examiners and moderators who mark and award AQA qualifications. Your work will help ensure that assessments are delivered smoothly and that high standards are consistently met.

You will work closely with colleagues across our scheduling, training, standardisation and marking teams, helping to forecast demand, manage risk and support a positive experience for every associate working with AQA. By doing so, you will directly support AQA's mission to enable students of all abilities to fulfil their potential.

Key Responsibilities

• Ensuring a sufficient number of suitably skilled associates are invited, contracted and allocated so that all assessment activity is delivered to schedule
• Managing resourcing activity across multiple components, using data and management information to monitor demand, identify risks and put effective contingency plans in place
• Providing a high‑quality service to associates and internal stakeholders through clear communication, accurate administration and timely issue resolution

What We Are Looking For

• Experience in a customer‑facing role, with the ability to build positive, professional relationships
• Confidence working with systems, spreadsheets and data, and using information to make informed decisions
• The ability to balance multiple priorities and manage competing deadlines effectively
• Resilience and tenacity, with the motivation to keep going when plans change or challenges arise
• Curiosity and a desire to improve how things work, with an interest in making processes simpler and more effective

What's in It for You

• The opportunity to contribute to work that supports learners and educators on a national and international scale
• Exposure to large‑scale operational activity and collaboration across multiple teams
• Opportunities to develop your skills in data analysis, stakeholder management and continuous improvement
• A culture that values teamwork, learning and shared success

Diversity and Inclusion Statement

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Full Job Description

Summary

The Associate Management Administrator plays a critical role in ensuring we have the right resource in place to deliver our exam series activity. Reporting to an Associate Delivery Lead, and working in a team focused on a small group of subjects, the Administrator is the front line in understanding required demand, issuing contracts to our associate colleagues, processing their response, and ensuring they are effectively on-