Associate Program Manager

Citigroup Inc.; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial institution is seeking to hire a Program Management Advisory Associate in Belfast. This role involves supporting complex initiatives and managing essential PM processes. The ideal candidate will possess a Bachelor's Degree and experience in project management within a corporate environment. Offers a competitive salary, generous benefits, and a hybrid working model.

Benefits

Generous holiday allowance starting at 27 days plus bank holidays

Discretional annual performance-related bonus

Private medical insurance packages

Employee Assistance Program

Pension Plan

Paid Parental Leave

Employee discounts

Qualifications

• Experience in supporting initiatives, programs, and/or projects.
• Must be able to work at designated Citi location 3 days / week.
• Professional experience in a large corporation, within the financial sector is a plus.

Responsibilities

• Own and execute core PM processes; drive individual workstreams.
• Develop progress dashboards at executive level based on analysis.
• Support all activities in a project/program life cycle.

Skills

Problem solving

Communication

Organizational skills

Time management

Education

Bachelor's Degree or equivalent work experience

Tools

MS Office (Excel, PowerPoint, Word, Outlook)

Enterprise program management tools

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Program Management Advisory and Execution (PMAE) team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Program Management Advisory and Execution (PMAE) is the only enterprise level resource that supports all business units across the bank to plan, execute and govern complex cross-functional initiatives, programs, and projects. We act as partners to interject project management discipline to work efforts. The team works across silos and moves from topic to topic while continuing to maintain and follow program management rules of governance. The PMAE is an organization consisting of over 80 program management professionals, each with a very robust and diverse background.

The work will vary across engagements but generally will range from regulatory compliance to risk management. PMAE is not a technology-centric project management office, however its work may include the integration of the technology dependencies into cross-functional business initiatives as part of a larger body of work.

This is a highly matrixed organization where your primary manager will not be providing daily oversight of your actions and program management skills. You will be expected to operate independently, while interacting with your clients and stakeholders on a day-to-day basis. As initiatives, programs, and projects close, you will then be assigned to a new body of work with new sponsors and new stakeholders, while maintaining your primary PMAE supervisory chain.

What you’ll do

• This is a foundational position for PMAE with an expectation of some prior exposure to PM lifecycle and processes. You will work primarily to support and participate in complex initiatives, programs, and projects through all activities in a project/program life cycle by owning management of core PM processes (i.e., risk/issue management, reporting, plan management.) This position offers opportunity for growth while gaining practical hands‑on experience necessary for end‑to‑end program delivery on large programs.

Support all activities in a project/program life cycle such as:

• Own and execute core PM processes; drive individual workstreams; continually improve the process and educate PM team and stakeholders on process requirements and enhancements.
• Drive program risk/assumptions/issues/dependency + change management; maintain program level risk/issue log; ensure timely issue identification, escalation of risks, and actionable remediation solutions; proactively review plan content and changes to aid in identification, impact analysis and mitigation of risks and issues.
• Support dependency identification and management.
• Develop progress dashboards at executive level based on analysis of plans and risk.
• Actively maintain project/program plans and drive successful completion of project tasks and/or milestones.
• Manage critical program documentation including governance charts, charters, RACI charts, communication plans, and metrics.
• Leverage Citi PM tools to support effective program delivery; educate PM teams and stakeholders on use of PM tools.
• Ensure compliance with Citi's project procedure.
• Own and create reporting cadence to align with management reporting and meeting deliverables.
• Review status reports submitted for relevancy, correctness, and provide challenge to content with the submitter to enable quality reporting.
• Analyze documentation, data and metrics provided to identify risk, performance and quality issues and significant variances and trends and develop reports for senior management.
• Generate metrics as needed (e.g., plans and reporting) to demonstrate progress against objectives.
• Assist in the documentation of meetings and in the tracking and timely resolution of outcomes and follow‑up actions.
• Drive accountability and engagement.
• Provide transparency by interfacing with Org PMO, Citi Program Management Council, Internal Audit, Consultants, and other groups outside of PMAE for the gathering and sharing of information.
• Maintain alignment to the approved engagement strategy.
• Execute active risk management with complete impact assessments and actionable mitigation plans. Forecast and make risk actionable for our stakeholders.
• Own data quality and ensures output is in alignment with controls environment.
• Escalate appropriately, completely and with solution options.
• Proactively and appropriately offer 3rd party objectivity and challenge to plans, strategy, timelines, and risk.
• Effectively prioritize as needed while handling multiple time sensitive projects in a fast‑paced environment.

What we’ll need from you

• Experience in supporting initiatives, programs and/or projects.
• Bachelor's Degree or equivalent work experience.
• Technical proficiencies in MS office (Excel, PowerPoint, Word, Outlook).
• Must be able to work at designated Citi location 3 days / week.
• Demonstrated strong organizational, time management and process management skills necessary to maintain high volume workload.
• Professional experience in a large corporation, within the financial sector is a plus.
• Finance or accounting experience as a plus.
• Experience with enterprise program management tools.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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