Associate Product Support Specialist, Upper Extremities - East Anglia and Essex

Stryker; Colchester; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading medical technology company in the UK seeks a candidate to develop clinical expertise and support Orthopaedic surgeons. Responsibilities include providing product support during surgeries and educating staff on clinical benefits. Ideal candidates will possess excellent communication skills, a strong ability to learn, and a positive attitude. This role offers a comprehensive rewards package and extensive training opportunities.

Benefits

In-house product training programme

Field sales training

Comprehensive total rewards package

Mobile phone, iPad, laptop, car allowance

Qualifications

• Experience in customer service will be beneficial.
• Ability to cover complex primary and revision procedures.

Responsibilities

• Provide on-site guidance during surgical procedures.
• Support and educate surgeons on clinical benefits of products.
• Develop rapport and understand customers' needs.
• Achieve annual sales targets and KPI metrics.

Skills

Excellent communication skills

Aptitude for learning

Analytical and planning skills

Flexible approach to work

Strong teamwork and networking skills

Computer skills, MS Office

Tech savvy and minded

Experience of working in theatre

Willingness to travel

Positive attitude

Goal oriented

Interest in anatomy and physiology

Valid UK driver’s licence

Job description

Work Flexibility: Field-based

Why join Stryker?

Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.

In this role you will develop the skills and certifications necessary to optimally perform in this technical and clinical role. Gain hands‑on training and experience on the use of Stryker’s products, specific to Upper Extremities portfolio including : Blueprint planning software, Tornier shoulder solutions (e.g. Perform Humeral, Perform Reverse and Flex), and Latitude EV elbow, to ensure successful surgical outcomes.

Provides clinical product support to all end users and on‑site guidance and assistance during surgical procedures. Resolves technical product and service issues as needed. Provides training, ongoing in‑services, and customer education to assigned account(s).

The mission is to grow Stryker's Trauma & Extremities business by promoting clinical products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.

Responsibilities

• Always demonstrate outstanding ethics. Treat customers and employees with respect, represents the company in the best possible light.
• Communicate essential benefits of products and their clinical applications.
• Act with integrity and reactively deliver on commitments within the required timescales.
• Construct a basic business plan with input from mentor/manager. Daily, weekly, and monthly planning decided in partnership with mentor and RSM.
• Develop rapport. Understand importance of relationships in selling. Using open questioning techniques to ascertain customer’s needs and has good working knowledge of key brands to open opportunities for the sales team to sell.
• Use customer troubleshooting opportunities to grow and protect the business.
• Understand that there are multiple stakeholders in the decision‑making process and ask appropriate questions to identify the stakeholders.
• Achieve sales results in line with the annual sales target and KPI metrics.
• Support / maintain existing customers to maintain customer satisfaction / quality and collaboration with the Sales Team and other departments.
• Market observations to strengthen own position and constant analysis of responsible area.
• Address challenges with the customer and develop solutions (with support of RSM / Sales Team).
• Participate in in‑house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills.
• Administration of IT based customer database / CRM‑Tool.

Clinical / Technical Expertise

• Serve as front‑line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
• Educate surgeons and staff on the clinical benefits of the enabling technology and best practices with confidence, enthusiasm and respect.
• Complete 101 and 201 training and develop an understanding of all basic manual procedures.
• Develop ability to competently cover complex primary and revision procedures.

What you need?

• Excellent communication skills
• Aptitude for learning
• Analytical and planning skills
• Flexible approach to work to adapt to changes
• Strong teamwork and networking skills
• Computer skills, MS Office
• Tech savvy and minded
• Experience of working in theatre would be beneficial
• Willingness to travel and occasional weekend work
• Positive attitude, a "can do" solution oriented approach to succeed
• Goal oriented, thrive in a fast‑paced environment and deliver safe and robust solutions
• High ethics & integrity, win in the right way – a fundamental building block of Stryker’s vision
• An interest in anatomy and physiology
• Valid UK driver’s licence

What do we offer in return?

• Ability to discover strengths, follow your passion and own your own career
• In‑house product training programme
• Field sales training
• Quality products that improve the lives of customers and patients
• A winning team driven to achieve our mission and deliver remarkable results
• Coworkers committed to achieving more and winning the right way
• A comprehensive total rewards package – bonuses, commissions, healthcare, family and parenting leaves, wellness programmes, onsite gyms and restaurants, discount purchase programmes, service and performance awards and various social and recreational activities.
• Mobile phone, iPad, laptop, and company car or car allowance.

Who are we?

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and satisfying lives. Stryker products and services are available in over 100 countries around the world.

For more information, please visit our website at www.stryker.com.

Travel Percentage: 100%