Associate Product Support Specialist - Robotic & Manual, West Midlands

PowerToFly; Walsall; On-site; GBP 33,000 - 56,000; Full time

Job summary

Stryker United Kingdom is seeking an Associate Product Support Specialist to service and support clinical customers in joint replacement procedures, including MAKO robotic surgery. The role focuses on procedural excellence, training coordination, and day-to-day administration to ensure outstanding service.

You will work with the South Wales & West Midlands team, travel within the region, and may work one weekend day per month with TOIL in the same week.

Qualifications

• Theatre experience or training in a medical environment preferred.
• Biology/science knowledge essential.
• Computer skills – MS Office, Excel etc.
• Presentation skills with modern media.

Responsibilities

• Segment CT scans for MAKO PKA cases across the region.
• Servicing existing and new customer base within theatre and clinical environments.
• Providing support for MAKO robotic procedures and manual joint replacements.
• Supporting training for healthcare professionals.
• Collaborating with the Regional Sales Manager to ensure best-in-class service.
• Auditing stock and supporting asset management.

Skills

Communication skills

MS Office

Presentation skills

Training support

Education

Biology knowledge

Medical environment experience

Tools

MS Office

Excel

Job description

The Job's Mission

The Stryker Associate Product Support Specialist responsibilities include supporting Stryker products associated with Joint Replacement procedures (including robotic surgery with MAKO). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.

Additional responsibilities include working with the local team to coordinate training and events and managing day to day requirements of administration, business support, and ensuring Stryker delivers exceptional levels of service.

Please note there is an expectation to work one weekend day per month, with a TOIL day given in the same week.

Key Activities & Accountabilities

• Segmenting CT scans for MAKO PKA cases across the region.
• Servicing existing and new customer base within the theatre and clinical environment.
• Providing support for MAKO robotic procedures and manual joint replacement surgeries (once trained).
• Supporting training for HCP staff.
• Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
• Auditing Stryker stock (implants, disposables and instruments) and supporting good asset management practice.
• Understanding the clinical application of the broader Stryker business to help offer customers the best possible solution.
• Communicating the basic features and benefits of products and their clinical application.
• Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
• Behaving with integrity and delivering on commitments within required timescales.
• Independently managing your time and proactively seeking learning opportunities.
• Developing an understanding of the local healthcare environment and regional strategy.
• Additional responsibilities as directed by RSM (Regional Sales Manager).

Education/Experience

• Theatre experience or training in a medical environment preferred.
• Industry background advantageous but not required.
• Biology/science/human anatomy knowledge is essential.
• Computer skills – MS Office, Excel etc.
• Presentation skills with modern presentation media.
• Workshop/product demonstration skills.

Competencies

• High level communicator.
• Ability to work in a collaborative manner with colleagues and customers.
• Professional, disciplined, focused, and organised.
• Strong sense of responsibility.
• Ability to self-motivate, work under pressure and deal with challenge.
• Actively seeks continuous self-improvement.
• Flexible to change.

Location

• This role is within the South Wales & West Midlands team, ideally in the West Midlands/Greater Birmingham area.

United Kingdom Pay Ranges:

• United Kingdom: £33,300 - £55,600 GBP Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.