Associate People Operations Partner

UL, LLC; Basingstoke; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Annual bonus (5% target)

Annual paid leave

ULS University

Two volunteering days per year

Flexible working arrangements

Private healthcare

Pension plan

Job summary

UL Solutions is seeking an Associate People Operations Partner to support employees and managers across the UK, Ireland and Nordics. You’ll handle HR transactions, onboarding, payroll, and case management, ensuring service excellence and data integrity.

The role is hybrid in Basingstoke, UK, with responsibilities spanning audits, reporting, and process improvements to enhance the employee experience and operational efficiency.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• 2–4 years of experience in HR Operations, HR Administration, HR Shared Services, or HR Generalist roles.
• Fluent English.
• Strong customer service and communication skills.
• Experience supporting employee lifecycle activities.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office applications.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Basic analytical skills with the ability to interpret operational data and identify trends.

Responsibilities

• HR Transactions and Data Management. Manage routine and mildly complex employee lifecycle transactions, including documentation, system updates, and approvals.
• Employee Support and Case Management. Provide responsive HR support and manage Tier 2 ServiceNow tickets within SLAs.
• Employee Journeys and High‑Touch Experience Delivery. Manage onboarding, offboarding, leaves, and global transfers.
• Payroll and Benefits Administration Support. Support payroll processes and benefits enrollment/terminals/renewals.
• Audits and Surveys. Support audits and survey requests with data validation.
• Process Improvement and Documentation. Identify opportunities and develop SOPs; support system testing and enhancements.
• Reporting and Project Support. Review service metrics and participate in HR projects and initiatives.

Skills

Customer service

English fluency

Employee lifecycle experience

Microsoft Office

Independent working

Organizational skills

Multitasking

Analytical skills

Problem solving

Education

Bachelor's degree in HR or Business Administration

Tools

ServiceNow

Oracle HCM

Job description

We are seeking an Associate People Operations Partner to support employees and managers throughout the employee lifecycle while delivering exceptional employee experiences across UK, Ireland and the Nordics.

This role is responsible for managing HR operations processes, employee transactions, onboarding, offboarding, payroll and benefits administration, case management, and employee support activities. The successful candidate will serve as a trusted partner to employees and managers while ensuring service excellence, process compliance, and operational efficiency.

You will be empowered to identify inefficiencies, propose solutions, and help implement improvements that enhance the employee experience and operational effectiveness.

The role is hybrid-based in Basingstoke, UK, and primarily supports UK, Ireland and the Nordics and also provides backup support for other countries across EMEA including Spain, Italy, France, and Belgium.

• HR Transactions and Data Management. Manage routine and mildly complex employee lifecycle transactions, including documentation, system updates, and approvals. Maintain accurate, confidential and compliant HR records across systems while supporting data integrity, audits, and quality assurance activities.
• Employee Support and Case Management. Provide responsive support to employees by addressing HR inquiries, administering HR Programmes and policies, and managing Tier 2 ServiceNow tickets within established SLAs. Research issues, assess available information, and determine appropriate next steps within established guidelines, escalating more complex matters as needed. Ensure interactions are handled with professionalism, accuracy, confidentiality and a strong service orientation.
• Employee Journeys and High-Touch Experience Delivery. Manage onboarding, offboarding, HR‑managed leaves, and global transfer journeys in line with global standards and local requirements. Deliver a high‑touch experience by guiding employees and managers through these key moments, monitoring progress, identifying gaps or delays, and helping employees feel supported, informed, and set up for success.
• Payroll and Benefits Administration Support. Support payroll processes by submitting monthly changes and new hire documentation to internal payroll teams. Perform benefits administration, including enrolments, terminations, renewals, annual requirements, vendor coordination, and local benefits activities.
• Audits and Surveys. Support internal and external audits and survey requests by gathering and validating employee data and ensuring appropriate documentation and accuracy.
• Process Improvement and Documentation. Identify opportunities for improvement and contribute to the development of standard operating procedures and documentation to support consistent, efficient service delivery. Participate in system testing and support implementation of enhancements as needed.
• Reporting and Project Support. Review service delivery metrics to identify trends and inform improvements. Contribute to HR projects and initiatives, including system updates, process improvements, and operational transitions.

Required

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 2–4 years of experience in HR Operations, HR Administration, HR Shared Services, or HR Generalist roles.
• Fluent English.
• Strong customer service and communication skills.
• Experience supporting employee lifecycle activities.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office applications.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Basic analytical skills with the ability to interpret operational data and identify trends.

Preferred

• Experience with Oracle HCM.
• Experience with ServiceNow.
• Experience supporting UK HR operations.
• Payroll and benefits administration experience.
• Experience with HR process improvement and operational excellence initiatives.

Total Rewards:

Total Rewards: We understand that rewards are an important consideration as you plan the next step in your career.Salary range varies by location and local market conditions. It is based on multiple factors, including job‑related knowledge/skills, experience, geographical location, and other factors. This position is eligible for an annual bonus with a target payout of 5% of base salary. You’ll also enjoy annual paid leave, access to ULS University to support continuous learning and career development, two volunteering days each year to participate in community activities, flexible working arrangements to support work‑life balance, and a comprehensive benefits package including private healthcare and a pension plan. This is a permanent, long-term opportunity with excellent career progression prospects and the chance to broaden your experience by diversifying into other areas of the business.

What you’ll experience working for ULS

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem‑solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.

Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visitUL.com

Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship for this position

#LI-IE1 #LI-hybrid

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.